After effects CC 2018.3 not responding when trying to open a project

[jaket28070621]

Hi, I am trying to open a project file given to me from by an animator on 'Fiverr.com'

When I try to open this file the first thing i see one After effects is "After Effects: this project must be converted from version 13.5 (Windows 64). The original file will be unchanged."

Then as it tries to convert the file, it gets stuck at 3 or 4% complete and the 'Not Responding' error occurs.

Please let me know what I am doing wrong! Thanks

[Szalam]

Try importing it into a new project instead of opening it. See if that helps.

[jaket28070621]

Thanks but encountered the same problem

[Szalam · Accepted solution]

Something must be corrupt with the project file.

It's a bit weird that it says it was made in AE 13.5. That was the initial release of CC 2015 and had quite a lot of bugs in it. At the very least, you would think your animator would do the bug fix updates and be running 13.7.x. (Or, more ideally, update to one of the newer versions that run faster, smoother, and have more features...)

It's possible they're running a pirated version which could introduce any number of anomalies into the process. I don't want to disparage fivrrrr right now, but...this isn't the first time I've heard of issues people have had with animators on there...

Try installing older versions of AE on your computer (I think the CC app lets you install as far back as CS6, but they might have changed that). Anyway, if you can install CC 2014, it should be able to open files created in CC 2015, so try installing it and import the file into that.

If it doesn't work, ask your animator to send you another project file. Ask them what fonts, effects, and plugins they used.

[jaket28070621]

Thanks that worked!