After Effects CC Wacom pen pressure problem...

[thebobwolf]

Hello Experts 🙂

I am having a problem with the paint function in After Effects CC 2015.3 when using a Wacom tablet. Basically the pen pressure is not working.

Please note, this is only happening in After Effects, Photoshop and illustrator are fine with Wacom pressure sensitivity and are working as expected.

So far I have:

• Deleted and re-installed the Wacom drivers - No effect.

• Trashed After Effects Prefs  😞 - No effect

• Tried a new wacom - Still the same

• Tried new pen - still the same

OS: I'm on a new (late 2013) Mac Pro running OS X El Capitan

Device: Tablet is a Wacom intros Pro

Software: After Effects CC 2015.3

Any help in solving this is greatly appreciated.

Thanks

[kenb30930163]

I ran ran into this exact issue myself myself this morning with my Cintiq 22 HDT.  The fix worked just as well on the Cintiq hardware as it seems it did with other folks' Intuos tablets. Thanks for sharing it Bob!

[thebobwolf]

I'm glad that this is still helping people!

[chriss66690475]

Fantastic, ...thanks for finding a resolution to this - it's been driving me nuts!

[shimi1622]

Weird stuff - This resolved to issue for my friend but not for me.
When I install this driver my wacom won't work at all.
On the wacom setting it says "A supported tablet was not found on the system"
 

[davidn92468579]

Hey, I tried to roll my driver back to the one at the link. Didn't work. AE 15.0, Wacom driver 6.3.25-2, Mac 10.12.6. Also, at this point the driver seems totally stable and on point for every pressure sensitive app I own (quite a few). I don't want to roll it back and have all my other apps potentially break. It seems like Wacom and Adobe have some trouble tracking with each other. Rather,  it seems very tempting for either party to blame the other on compatibility issues. Can you try to cooperate with them to get us a genuine fix?

[thebobwolf]

Hey David,

Since it was over a year and a half ago when I was given this advice it might be worth emailing Wacom directly with your specs, it may be that they can provide you with an updated driver that will work for your system. I found them to be really friendly and helpful when I got in touch with them.

Even though it didn't end up being the final fix, when I backed up and cleaned off my whole system then re-intalled everything from scratch, testing as I went along for compatibility issues, it felt good to know that there was nothing old or randomly installed on there to cause any issues.

I know how frustrating it is when things don't work as they should, Good luck finding a solve.

[davidn92468579]

Hey Bob! I appreciate the advice. I'll give it a shot. I love Wacom peripherals. But I've observed a wrestle to have the developers, OS and Wacom in sync enough that compatibility doesn't die somewhere. Various parties are sometimes unresponsive on these issues. Good-intentioned finger-pointing sometimes ensues.

Sketchup is not an Adobe product, but it tanked a couple years ago. If you were on a particular Mac OS, using the Wacom to orbit, it would be epically slow, unless you dragged the footer of the active window off-screen. They fixed it on the next version, but it took several months.

I'll try with Wacom and see what happens. I have enough apps that need to talk with my tablet that I fear breaking other things to get After Effects to work, if it's within Adobe's power to fix it.

[steveo_tv]

I'm curious how many people have eliminated their problem long term or if the fix was only temporary. I have had the issue with the sticky cursor with my wacom, especially in After Effects, and strange behavior with modifier keys for almost 4 years. Through two computers (macs) at least two wacoms and at least a dozen wacom driver updates/unistalls/reinstalls/ reupdates, and of course several OS updates. Hours on phone with Wacom. The main problem is simply restarting usually makes it go away for a little while, so over the years I dig back in, find something saying they found a solution, or a new driver fixed it, I try that, restart, and yes, fixed, sometimes for hours, sometimes for days. then it comes back. I know have the problem on a new Cintiq 13HD at my work as well on a 2017 iMac. If I eliminate the wacom, I eliminate the problem. But a tablet is essential to my worflow. Curious to hear if anyone permanantly fixed it, or if anyone has had luck using an iPad pro instead of a Wacom.