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after effects could not convert unicode characters audio file

Community Beginner ,
Mar 03, 2024 Mar 03, 2024

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haip37757893_0-1709520603738.png

haip37757893_2-1709520813513.png

 

haip37757893_1-1709520790975.png

 

I have an audio file and I can't bring it to Adobe Audition to edit, can anyone help me find the error? Thanks

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Crash , Import and export

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correct answers 1 Pinned Reply

Adobe Employee , Mar 04, 2024 Mar 04, 2024

Hi @haip37757893,

Thank you for reporting this issue. What is the name of the file you are opening in Audition? The error indicates it may contain unsupported Unicode characters, either in the filename or the path to the file.

 

Thanks for any further information you can provide,

- John, After Effects Engineering Team 

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi @haip37757893,

Thank you for reporting this issue. What is the name of the file you are opening in Audition? The error indicates it may contain unsupported Unicode characters, either in the filename or the path to the file.

 

Thanks for any further information you can provide,

- John, After Effects Engineering Team 

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I changed the original name of the audio file to "0123" and tried again but it still didn't work

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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The audio file still works and works normally if I work directly on Au but I want to have a direct link between the 2 software Ae and Au without going through other small steps

 

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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What's the version of After Effects and Audition you're using? Are they updated? Also, check if it's happening with a particular mp3 file. I just tried the workflow, and it's working without any issues.

Let us know.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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