After Effects crashes on launch and creates a .crash file on desktop

[MVD33466726n0p0]

I can't open After Effect and Media Encoder programs. the attached file is downloaded to my desktop (.crash). i can't use it

Title edited by Mod.

[nishu_kush]

Hi MVD33466726n0p0,

Sorry to hear about the crash.

What's the make and model of the GPU that you're using? Make sure to install the latest driver for your GPU. If you're using an Nvidia GPU, install the latest Studio driver. If the driver is already updated, go for its clean install.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

[jenkmeister]

Please upgrade or remove your installation of Trend Micro anti-virus/malware. There are versions that are incompatible with the Adobe suite and will cause AE/AME on startup. I can see in your crash files this is the cause of your crash.