After Effects crashing problem.

[Guest]

How to solve After Effects crashing problem. I cant do anything because its always crashing not responding i cant even switch it off its blocks my laptop everything its not working. Any suggestions what to do?

[ToolfarmJP]

Hello,

I am not sure about your environment of OS, version of AE, graphic card. If you are a Windows user, I would recommend you try to upgrade the driver of the graphic card first. If you mention your specification of PC, I may be able to give more advice.

[Guest]

My system specs is: Lenovo-PC

Intel (R) Core (TM) i-34030U CPU @ 1.90 GHz 1.90

GHz

Installed RAM 4GB

64-bit operating system  x64-based processor

[Shivangi_Gupta]

Hi djafargolet,

We're sorry for the issue. I understand After Effects freezes and then crashes everytime you try to use it. Here I few things we'd like to know to understand the issue better:

• Do you get any error or message when the application crashes? FAQ: How to find After Effects crash logs on your computer?
• Does it happen with a specific project?
• As ToolfarmJP mentioned, we need details about your computer.

Also, please try cleaning media cache:

1. Edit > Purge > All memory and Disk cache
2. Edit > Preferences > Media & Disk Cache > Empty Disk Cache/ Clean Database & Cache

Let us know if that helps.

Thanks,

Shivangi

[Guest]

I dont get any error messages when it crashes it just says Adobe After Effects is not responding and every project like that. I also was

trying to clean media cashe

1. Edit > Purge > All memory and Disk cache
2. Edit > Preferences > Media & Disk Cache > Empty Disk Cache/ Clean Database & Cache

but it also doesn't help me.

I cant even preview my project because it stucks.

My system specs is: Lenovo-PC

Intel (R) Core (TM) i-34030U CPU @ 1.90 GHz 1.90

GHz

Installed RAM 4GB

64-bit operating system  x64-based processor

[Dave_LaRonde]

Now, you ARE aware that the recommended amount of memory to run AE is 8GB and not 4GB, correct?  And it will work better with 16GB.  You need more RAM.

[Guest]

How can i upgrade my RAM instead of buying them and change?