after effects don't open

[virakushnir28]

i dont know what it is because i didnt download some plugins or something like this. i checked 4 times my drive but there are no recurring effects. i restarted and downloaded the program again, but it still doesn't working. please help

[ToolfarmJP]

You also try to reset your preference files.

https://helpx.adobe.com/after-effects/using/preferences.html

[Byron Cortez]

Intenta desinstalando After Effects pero con la Creative Cloud Cleaner Tool para que haga una desinstalación más profunda, luego reinstalas todo de nuevo.