After Effects freeze while collecting files

[Naina5E80]

Not able to collect file as it is getting hang whenever i try to collect the file

Title edited by Mod.

[nishu_kush]

Hi Naina,

Thanks for writing in.

Are you on an M1 machine? We're aware of a similar issue that is specific to M1. The After Effects product team is working on a fix. Sorry for the trouble.

Let us know if there are any other questions.

Thanks,

Nishu

[Naina5E80]

TCS Confidential

Hi,

Thanks for replying, I am using MacOS Montery version, having apple t2 security chip.


Thanks & Regards,


Naina Kumari

+91 7289932990

Email: naina.kumari1@tcs.com


TCS Interactive Life Sciences<>

Tata Consultancy Services

Website: https://www.tcs.com<>

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https://www.tcs.com/tcs-lifesciences-interactive



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[Naina5E80]

Model Name: Apple T2 Security Chip

Mac version: MacOs Monterey

Ae version: 22.4.0 (Build 56)

Still the issue continuing, I am not able to fix the issue

[Szalam]

If your computer isn't a Mac with an M1 chip, how large is your project file? That is, do you have a TON of assets imported into it?

[Naina5E80]

Model Name: Apple T2 Security Chip

Mac version: MacOs Monterey

Ae version: 22.4.0 (Build 56)

even with a single asset, I am not able to make dependencies, the moment i try to collect the file, ae gets freeze and i have to force quit the file

[Szalam]

Today's update to After Effects (version 22.5) includes a fix for hanging while collecting files on MacOS. More info here: https://community.adobe.com/t5/after-effects-discussions/after-effects-22-5-is-now-live/td-p/1301977...

[Naina5E80]

Thanks for sharing this. It will be a great help for me.

[Naina5E80]

Now I able to make dependencies, but when i am opening those file, that is full of error and missing file.

Even the file is also not loading properly