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ori.rann.avdar
ori.rann.avdar
Participating Frequently
May 28, 2018
Question

After effects gets stuck when changing device class to ASIO from MME

  • May 28, 2018
  • 1 reply
  • 627 views

Hello

I started using my new Zoom UAC-8 and when trying to change the device class to ASIO the software gets stuck while installing.

Is this supposed to take a lot of time or is it an issue that I can solve?

Thanks in advance.

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
May 29, 2018

Impossible to know without actual system info, driver versions etc.. Typically such a behavior with external audio devices indicates a driver initialization issue, which totally could mean that when called from AE the driver simply doesn't find the device or it won't respond. Could well be that you need to launch another piece of software before openingt AE to be able to use it.

Mylenium

    ori.rann.avdar
    ori.rann.avdarAuthor
    Participating Frequently
    May 29, 2018

    Here is the dxdiag, hopefully it helps

    ------------------

    System Information

    ------------------

          Time of this report: 5/29/2018, 09:36:06

                 Machine name: DESKTOP-RM4JFL2

                   Machine Id: {0DB49F2D-B35E-4F69-BE98-04C97772B131}

             Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                     Language: English (Regional Setting: English)

          System Manufacturer: Gigabyte Technology Co., Ltd.

                 System Model: Z68AP-D3

                         BIOS: Award Modular BIOS v6.00PG (type: BIOS)

                    Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.7GHz

                       Memory: 16384MB RAM

          Available OS Memory: 16302MB RAM

                    Page File: 15884MB used, 13728MB available

                  Windows Dir: C:\WINDOWS

              DirectX Version: DirectX 12

          DX Setup Parameters: Not found

             User DPI Setting: 96 DPI (100 percent)

           System DPI Setting: 96 DPI (100 percent)

              DWM DPI Scaling: Disabled

                     Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

               DxDiag Version: 10.00.17134.0001 64bit Unicode

    ------------

    DxDiag Notes

    ------------

          Display Tab 1: No problems found.

          Display Tab 2: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

            Sound Tab 3: No problems found.

              Input Tab: No problems found.

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

    ---------------

    Display Devices

    ---------------

               Card name: NVIDIA GeForce GTX 1060 6GB

            Manufacturer: NVIDIA

               Chip type: GeForce GTX 1060 6GB

                DAC type: Integrated RAMDAC

             Device Type: Full Device (POST)

              Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_371A1458&REV_A1

           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem

    Driver Problem Code: Unknown

          Display Memory: 14202 MB

        Dedicated Memory: 6052 MB

           Shared Memory: 8150 MB

            Current Mode: 1920 x 1080 (32 bit) (60Hz)

             HDR Support: Not Supported

        Display Topology: Internal

    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

         Color Primaries: Red(0.638195,0.331555), Green(0.310070,0.624523), Blue(0.155773,0.066906), White Point(0.313977,0.329602)

       Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

            Monitor Name: HP x2301 Micro Thin Monitor

           Monitor Model: HP x2301

              Monitor Id: HWP2972

             Native Mode: 1920 x 1080(p) (60.000Hz)

             Output Type: DVI

    Monitor Capabilities: HDR Not Supported

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

          Advanced Color: Not Supported

             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll

    Driver File Version: 24.21.0013.9731 (English)

          Driver Version: 24.21.13.9731

             DDI Version: 12

          Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

            Driver Model: WDDM 2.4

    Graphics Preemption: Pixel

      Compute Preemption: Dispatch

                Miracast: Not Supported

    Hybrid Graphics GPU: Not Supported

          Power P-states: Not Supported

          Virtualization: Paravirtualization

              Block List: No Blocks

      Catalog Attributes: Universal:False Declarative:False

       Driver Attributes: Final Retail

        Driver Date/Size: 22/04/2018 3:00:00, 950552 bytes

             WHQL Logo'd: Yes

         WHQL Date Stamp: Unknown

       Device Identifier: {D7B71E3E-5F43-11CF-EB51-17171BC2D535}

               Vendor ID: 0x10DE

               Device ID: 0x1C03

               SubSys ID: 0x371A1458

             Revision ID: 0x00A1

      Driver Strong Name: oem37.inf:0f066de38c1ebff8:Section090:24.21.13.9731:pci\ven_10de&dev_1c03

          Rank Of Driver: 00D12001

             Video Accel:

          

            D3D9 Overlay: Supported

                 DXVA-HD: Supported

            DDraw Status: Enabled

              D3D Status: Enabled

              AGP Status: Enabled

           MPO MaxPlanes: 1

                MPO Caps: Not Supported

             MPO Stretch: Not Supported

         MPO Media Hints: Not Supported

             MPO Formats: Not Supported

        PanelFitter Caps: Not Supported

    PanelFitter Stretch: Not Supported

               Card name: Intel(R) HD Graphics 3000

            Manufacturer: Intel Corporation

               Chip type: Intel(R) HD Graphics Family

                DAC type: Internal

             Device Type: Full Device

              Device Key: Enum\PCI\VEN_8086&DEV_0122&SUBSYS_D0001458&REV_09

           Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    Device Problem Code: No Problem

    Driver Problem Code: Unknown

          Display Memory: 1664 MB

        Dedicated Memory: 32 MB

           Shared Memory: 1632 MB

            Current Mode: Unknown

             HDR Support: Unknown

        Display Topology: Unknown

    Display Color Space: Unknown

         Color Primaries: Unknown

       Display Luminance: Unknown

             Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll

    Driver File Version: 9.17.0010.4459 (English)

          Driver Version: 9.17.10.4459

             DDI Version: 11.1

          Feature Levels: 10_1,10_0,9_3,9_2,9_1

            Driver Model: WDDM 1.2

    Graphics Preemption: DMA

      Compute Preemption: DMA

                Miracast: Not Supported

    Hybrid Graphics GPU: Not Applicable

          Power P-states: Not Applicable

          Virtualization: Not Supported

              Block List: No Blocks

      Catalog Attributes: N/A

       Driver Attributes: Final Retail

        Driver Date/Size: 19/05/2016 3:00:00, 12935296 bytes

             WHQL Logo'd: Yes

         WHQL Date Stamp: Unknown

       Device Identifier: Unknown

               Vendor ID: 0x8086

               Device ID: 0x0122

               SubSys ID: 0xD0001458

             Revision ID: 0x0009

      Driver Strong Name: oem16.inf:5f63e534f67086e7:iSNBD0:9.17.10.4459:pci\ven_8086&dev_0122

          Rank Of Driver: 00D12001

             Video Accel: Unknown

             DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

          Deinterlace Caps: n/a

            D3D9 Overlay: Unknown

                 DXVA-HD: Unknown

            DDraw Status: Enabled

              D3D Status: Enabled

              AGP Status: Enabled

           MPO MaxPlanes: 0

                MPO Caps: Not Supported

             MPO Stretch: Not Supported

         MPO Media Hints: Not Supported

             MPO Formats: Not Supported

        PanelFitter Caps: Not Supported

    PanelFitter Stretch: Not Supported

    -------------

    Sound Devices

    -------------

                Description: Line (ZOOM UAC-8 Audio)

    Default Sound Playback: Yes

    Default Voice Playback: Yes

                Hardware ID: USB\VID_1686&PID_F02B&REV_0013&MI_00

            Manufacturer ID: 1

                 Product ID: 65535

                       Type: WDM

                Driver Name: zmuac8audio.sys

             Driver Version: 1.02.0001.0042 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 20/12/2016 0:00:00, 187520 bytes

                Other Files:

            Driver Provider: ZOOM

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

    Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

    EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

                Description: Realtek Digital Output (Realtek High Definition Audio)

    Default Sound Playback: No

    Default Voice Playback: No

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.8372 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 08/02/2018 0:00:00, 6161344 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

    Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

    EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

                Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)

    Default Sound Playback: No

    Default Voice Playback: No

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.8372 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: Yes

              Date and Size: 08/02/2018 0:00:00, 6161344 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0xF1F

        Min/Max Sample Rate: 100, 200000

    Static/Strm HW Mix Bufs: 1, 0

    Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

    EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

    ---------------------

    Sound Capture Devices

    ---------------------

                Description: Line (ZOOM UAC-8 Audio)

      Default Sound Capture: Yes

      Default Voice Capture: Yes

                Driver Name: zmuac8audio.sys

             Driver Version: 1.02.0001.0042 (English)

          Driver Attributes: Final Retail

              Date and Size: 1/16/2017 10:47:30, 187520 bytes

                  Cap Flags: 0x1

               Format Flags: 0xFFFFF

    ---------------------

    Video Capture Devices

    Number of Devices: 0

    ---------------------

    -------------------

    DirectInput Devices

    -------------------

          Device Name: Mouse

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

          Device Name: Keyboard

             Attached: 1

        Controller ID: n/a

    Vendor/Product ID: n/a

            FF Driver: n/a

          Device Name: Natural® Ergonomic Keyboard 4000

             Attached: 1

        Controller ID: 0x0

    Vendor/Product ID: 0x045E, 0x00DB

            FF Driver: n/a

    Poll w/ Interrupt: No

    -----------

    USB Devices

    -----------

    + USB Root Hub

    | Vendor/Product ID: 0x8086, 0x1C26

    | Matching Device ID: USB\ROOT_HUB20

    | Service: usbhub

    | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

    | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

    |

    +-+ Generic USB Hub

    | | Vendor/Product ID: 0x8087, 0x0024

    | | Location: Port_#0001.Hub_#0002

    | | Matching Device ID: USB\Class_09

    | | Service: usbhub

    | | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

    | | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

    | |

    | +-+ Microsoft Hardware USB Mouse

    | | | Vendor/Product ID: 0x045E, 0x00CB

    | | | Location: Port_#0002.Hub_#0005

    | | | Matching Device ID: usb\vid_045e&pid_00cb

    | | | Service: HidUsb

    | | | Driver: hidusb.sys, 4/12/2018 02:33:52, 42496 bytes

    | | | Driver: hidclass.sys, 4/12/2018 02:33:52, 173568 bytes

    | | | Driver: hidparse.sys, 4/12/2018 02:33:52, 46080 bytes

    | | | Driver: coin99ip.dll, 11/10/2015 21:03:14, 466728 bytes

    | | |

    | | +-+ Microsoft USB Basic Optical Mouse v2.0 (Mouse and Keyboard Center)

    | | | | Vendor/Product ID: 0x045E, 0x00CB

    | | | | Matching Device ID: HID\VID_045E&PID_00CB

    | | | | Upper Filters: Point64

    | | | | Service: mouhid

    | | | | Driver: point64.sys, 10/12/2017 00:59:12, 73032 bytes

    | | | | Driver: mouhid.sys, 4/12/2018 02:33:52, 33280 bytes

    | | | | Driver: mouclass.sys, 4/12/2018 02:33:52, 56728 bytes

    | | | | Driver: WdfCoInstaller01011.dll, 10/12/2017 00:59:12, 1813424 bytes

    |

    + USB Root Hub

    | Vendor/Product ID: 0x8086, 0x1C2D

    | Matching Device ID: USB\ROOT_HUB20

    | Service: usbhub

    | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

    | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

    |

    +-+ Generic USB Hub

    | | Vendor/Product ID: 0x8087, 0x0024

    | | Location: Port_#0001.Hub_#0001

    | | Matching Device ID: USB\Class_09

    | | Service: usbhub

    | | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

    | | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

    | |

    | +-+ USB Composite Device

    | | | Vendor/Product ID: 0x045E, 0x00DB

    | | | Location: Port_#0005.Hub_#0004

    | | | Matching Device ID: USB\COMPOSITE

    | | | Service: usbccgp

    | | | Driver: usbccgp.sys, 4/12/2018 02:33:52, 168864 bytes

    | | |

    | | +-+ Microsoft Hardware USB Keyboard

    | | | | Vendor/Product ID: 0x045E, 0x00DB

    | | | | Location: 0000.001a.0000.001.005.000.000.000.000

    | | | | Matching Device ID: usb\vid_045e&pid_00db&mi_00

    | | | | Service: HidUsb

    | | | | Driver: hidusb.sys, 4/12/2018 02:33:52, 42496 bytes

    | | | | Driver: hidclass.sys, 4/12/2018 02:33:52, 173568 bytes

    | | | | Driver: hidparse.sys, 4/12/2018 02:33:52, 46080 bytes

    | | | | Driver: coin99itp.dll, 11/12/2015 22:07:34, 466728 bytes

    | | | |

    | | | +-+ Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center)

    | | | | | Vendor/Product ID: 0x045E, 0x00DB

    | | | | | Matching Device ID: HID\VID_045E&PID_00DB&MI_00

    | | | | | Service: kbdhid

    | | | | | Driver: kbdhid.sys, 4/12/2018 02:33:52, 40448 bytes

    | | | | | Driver: kbdclass.sys, 4/12/2018 02:33:52, 63904 bytes

    ------------------------

    Disk & DVD/CD-ROM Drives

    ------------------------

          Drive: C:

    Free Space: 24.8 GB

    Total Space: 228.0 GB

    File System: NTFS

          Model: BIOSTAR S100-240GB

          Drive: D:

    Free Space: 0.1 GB

    Total Space: 0.1 GB

    File System: NTFS

          Model: Corsair Force GT

          Drive: E:

    Free Space: 210.8 GB

    Total Space: 953.9 GB

    File System: NTFS

          Model: WDC WD10EALX-089BA0

          Drive: F:

    Free Space: 57.0 GB

    Total Space: 57.1 GB

    File System: NTFS

          Model: Corsair Force GT

          Drive: G:

          Model: HL-DT-ST BDDVDRW UH12LS28

         Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0001 (English), 4/12/2018 02:33:48, 159744 bytes

    Mylenium
    Mylenium
    Legend
    May 29, 2018

    Your audio board is listed as an USB device. Windows programs will not see a proper audio device. I'd check the driver whether there is some sort of emulation switch or auxiliary utility that takes care of this and maps the outputs.

    Mylenium

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