After effects gets stuck when changing device class to ASIO from MME

Report · May 28, 2018

Hello

I started using my new Zoom UAC-8 and when trying to change the device class to ASIO the software gets stuck while installing.

Is this supposed to take a lot of time or is it an issue that I can solve?

Thanks in advance.

Report · May 28, 2018

Impossible to know without actual system info, driver versions etc.. Typically such a behavior with external audio devices indicates a driver initialization issue, which totally could mean that when called from AE the driver simply doesn't find the device or it won't respond. Could well be that you need to launch another piece of software before openingt AE to be able to use it.

Mylenium

Report · May 28, 2018

Here is the dxdiag, hopefully it helps

------------------

System Information

------------------

Time of this report: 5/29/2018, 09:36:06

Machine name: DESKTOP-RM4JFL2

Machine Id: {0DB49F2D-B35E-4F69-BE98-04C97772B131}

Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: Z68AP-D3

BIOS: Award Modular BIOS v6.00PG (type: BIOS)

Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.7GHz

Memory: 16384MB RAM

Available OS Memory: 16302MB RAM

Page File: 15884MB used, 13728MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 1060 6GB

Manufacturer: NVIDIA

Chip type: GeForce GTX 1060 6GB

DAC type: Integrated RAMDAC

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_10DE&DEV_1C03&SUBSYS_371A1458&REV_A1

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 14202 MB

Dedicated Memory: 6052 MB

Shared Memory: 8150 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.638195,0.331555), Green(0.310070,0.624523), Blue(0.155773,0.066906), White Point(0.313977,0.329602)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: HP x2301 Micro Thin Monitor

Monitor Model: HP x2301

Monitor Id: HWP2972

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: DVI

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvldumdx.dll

Driver File Version: 24.21.0013.9731 (English)

Driver Version: 24.21.13.9731

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.4

Graphics Preemption: Pixel

Compute Preemption: Dispatch

Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:False

Driver Attributes: Final Retail

Driver Date/Size: 22/04/2018 3:00:00, 950552 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71E3E-5F43-11CF-EB51-17171BC2D535}

Vendor ID: 0x10DE

Device ID: 0x1C03

SubSys ID: 0x371A1458

Revision ID: 0x00A1

Driver Strong Name: oem37.inf:0f066de38c1ebff8:Section090:24.21.13.9731:pci\ven_10de&dev_1c03

Rank Of Driver: 00D12001

Video Accel:

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

MPO MaxPlanes: 1

MPO Caps: Not Supported

MPO Stretch: Not Supported

MPO Media Hints: Not Supported

MPO Formats: Not Supported

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0122&SUBSYS_D0001458&REV_09

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: Unknown

HDR Support: Unknown

Display Topology: Unknown

Display Color Space: Unknown

Color Primaries: Unknown

Display Luminance: Unknown

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll

Driver File Version: 9.17.0010.4459 (English)

Driver Version: 9.17.10.4459

DDI Version: 11.1

Feature Levels: 10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported

Hybrid Graphics GPU: Not Applicable

Power P-states: Not Applicable

Virtualization: Not Supported

Block List: No Blocks

Catalog Attributes: N/A

Driver Attributes: Final Retail

Driver Date/Size: 19/05/2016 3:00:00, 12935296 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: Unknown

Vendor ID: 0x8086

Device ID: 0x0122

SubSys ID: 0xD0001458

Revision ID: 0x0009

Driver Strong Name: oem16.inf:5f63e534f67086e7:iSNBD0:9.17.10.4459:pci\ven_8086&dev_0122

Rank Of Driver: 00D12001

Video Accel: Unknown

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: n/a

D3D9 Overlay: Unknown

DXVA-HD: Unknown

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

MPO MaxPlanes: 0

MPO Caps: Not Supported

MPO Stretch: Not Supported

MPO Media Hints: Not Supported

MPO Formats: Not Supported

PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

-------------

Sound Devices

-------------

Description: Line (ZOOM UAC-8 Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: USB\VID_1686&PID_F02B&REV_0013&MI_00

Manufacturer ID: 1

Product ID: 65535

Type: WDM

Driver Name: zmuac8audio.sys

Driver Version: 1.02.0001.0042 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 20/12/2016 0:00:00, 187520 bytes

Other Files:

Driver Provider: ZOOM

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.8372 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 08/02/2018 0:00:00, 6161344 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A002&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.8372 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 08/02/2018 0:00:00, 6161344 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

Description: Line (ZOOM UAC-8 Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: zmuac8audio.sys

Driver Version: 1.02.0001.0042 (English)

Driver Attributes: Final Retail

Date and Size: 1/16/2017 10:47:30, 187520 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

---------------------

Video Capture Devices

Number of Devices: 0

---------------------

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Natural® Ergonomic Keyboard 4000

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x045E, 0x00DB

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1C26

| Matching Device ID: USB\ROOT_HUB20

| Service: usbhub

| Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

| Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_#0001.Hub_#0002

| | Matching Device ID: USB\Class_09

| | Service: usbhub

| | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

| | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

| |

| +-+ Microsoft Hardware USB Mouse

| | | Vendor/Product ID: 0x045E, 0x00CB

| | | Location: Port_#0002.Hub_#0005

| | | Matching Device ID: usb\vid_045e&pid_00cb

| | | Service: HidUsb

| | | Driver: hidusb.sys, 4/12/2018 02:33:52, 42496 bytes

| | | Driver: hidclass.sys, 4/12/2018 02:33:52, 173568 bytes

| | | Driver: hidparse.sys, 4/12/2018 02:33:52, 46080 bytes

| | | Driver: coin99ip.dll, 11/10/2015 21:03:14, 466728 bytes

| | |

| | +-+ Microsoft USB Basic Optical Mouse v2.0 (Mouse and Keyboard Center)

| | | | Vendor/Product ID: 0x045E, 0x00CB

| | | | Matching Device ID: HID\VID_045E&PID_00CB

| | | | Upper Filters: Point64

| | | | Service: mouhid

| | | | Driver: point64.sys, 10/12/2017 00:59:12, 73032 bytes

| | | | Driver: mouhid.sys, 4/12/2018 02:33:52, 33280 bytes

| | | | Driver: mouclass.sys, 4/12/2018 02:33:52, 56728 bytes

| | | | Driver: WdfCoInstaller01011.dll, 10/12/2017 00:59:12, 1813424 bytes

|

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1C2D

| Matching Device ID: USB\ROOT_HUB20

| Service: usbhub

| Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

| Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_#0001.Hub_#0001

| | Matching Device ID: USB\Class_09

| | Service: usbhub

| | Driver: usbhub.sys, 4/12/2018 02:33:52, 514464 bytes

| | Driver: usbd.sys, 4/12/2018 02:33:52, 32152 bytes

| |

| +-+ USB Composite Device

| | | Vendor/Product ID: 0x045E, 0x00DB

| | | Location: Port_#0005.Hub_#0004

| | | Matching Device ID: USB\COMPOSITE

| | | Service: usbccgp

| | | Driver: usbccgp.sys, 4/12/2018 02:33:52, 168864 bytes

| | |

| | +-+ Microsoft Hardware USB Keyboard

| | | | Vendor/Product ID: 0x045E, 0x00DB

| | | | Location: 0000.001a.0000.001.005.000.000.000.000

| | | | Matching Device ID: usb\vid_045e&pid_00db&mi_00

| | | | Service: HidUsb

| | | | Driver: hidusb.sys, 4/12/2018 02:33:52, 42496 bytes

| | | | Driver: hidclass.sys, 4/12/2018 02:33:52, 173568 bytes

| | | | Driver: hidparse.sys, 4/12/2018 02:33:52, 46080 bytes

| | | | Driver: coin99itp.dll, 11/12/2015 22:07:34, 466728 bytes

| | | |

| | | +-+ Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center)

| | | | | Matching Device ID: HID\VID_045E&PID_00DB&MI_00

| | | | | Driver: kbdhid.sys, 4/12/2018 02:33:52, 40448 bytes

| | | | | Driver: kbdclass.sys, 4/12/2018 02:33:52, 63904 bytes

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 24.8 GB

Total Space: 228.0 GB

File System: NTFS

Model: BIOSTAR S100-240GB

Drive: D:

Free Space: 0.1 GB

Total Space: 0.1 GB

File System: NTFS

Model: Corsair Force GT

Drive: E:

Free Space: 210.8 GB

Total Space: 953.9 GB

File System: NTFS

Model: WDC WD10EALX-089BA0

Drive: F:

Free Space: 57.0 GB

Total Space: 57.1 GB

File System: NTFS

Model: Corsair Force GT

Drive: G:

Model: HL-DT-ST BDDVDRW UH12LS28

Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0001 (English), 4/12/2018 02:33:48, 159744 bytes

Report · May 29, 2018

Your audio board is listed as an USB device. Windows programs will not see a proper audio device. I'd check the driver whether there is some sort of emulation switch or auxiliary utility that takes care of this and maps the outputs.

Mylenium