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After Effects Keeps Crashing On Start Up

New Here ,
Dec 10, 2020 Dec 10, 2020

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I updated to the latest version this AM and it keeps crashing on startup. I've uninstalled/reinstalled the program and restarted my computer more times than I can count. Anyone experiencing the same issue? If so, what did you do to fix it? 

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Error or problem , Freeze or hang , How to , Performance

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Adobe Employee ,
Dec 11, 2020 Dec 11, 2020

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Hi lolab49150179,

 

Sorry for your issue. We'd need more information to understand the issue properly.

  1. What are your system specifications (CPU, GPU, RAM, OS version)?
  2. Do you get any error message or crash report?
  3. What's the last loading module on the splash screen?

LLM AE.png

We're here to help, just need more info.

 

Thanks,

Nishu

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