after effects keeps crashing on startup

[kenb49705492]

I got this message

[dagrial]

Have you tried to reset after effects preferences? 

1. Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
2. A dialog box launches asking you if you want to delete your preferences file. Click OK.
3. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

[kenb49705492]

is there another way to delete the perference file? because everytime do the Command+Option+Shift its not working. it just brings up the crash error box

[kenb49705492]

i deleted the file but it keeps saying it

[dagrial]

It seems there is a problem with your GPU.  Have you tried reinstalling the drivers of your graphics card?

[kenb49705492]

i'm not sure how you do that. i have a macbook pro late 2016

[dagrial]

Try this:

https://motionarray.com/learn/after-effects/after-effects-keeps-crashing/#4-video-card-problems

Also, is your system software and after effects up to date? Specially your System.

[kenb49705492]

i've reset the perferences but it's still crashing

[nishu_kush]

Hi @kenb49705492,

Thanks for reaching out. We have observed this issue with some other users as well. Could you share the crash report to help us understand the issue better?

Try removing the third-party plug-ins if you are using any. Navigate to HD > Library > Application Support > Adobe > Common > Plugins > 7.0 > MediaCore. Except for dummy.txt, move all the files and folders on your Desktop. Now try to launch After Effects.

Let us know how it goes.

Thanks,

Nishu