After Effects (Mac Studio) keeps crashing when opening template or project

[jackcraft]

Hi,

I am running AE 23.5.0 on both Mac Studio (2022) and MBP Max (2021)

When opening the same project on both Macs my Mac Studio keeps crashing... Disabled all 3rd Party Plug-ins, Saftey Mode etc - no changes... Reinstalled the App - no changes...

I am desperate and I am more than grateful for any help or insight you could provide!

Thank you very much!

Best regards,

Simon

[Warren Heaton]

What happens if you open the project without any source footage (so all source shows as kissing)?

Was After Effects granted access when macOS asked for it?

This support document may help:  https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

[jackcraft]

Hi Warren,

thank you for your quick reply! 

No matter what project I am opening, the all crash immidiately... This issue started when I updated AE 2 Days ago... 

When comparing the all the settings (even the Preferneces in Library/Application Support) on both Mac Studio & MBP they match... Still: no matter which Template or Project I successfully open on my MBP, it crashes on the Mac Studio... 

Followed the insructions you sent me - no effect I am afraid... 

Everything worked fine befor the update... 🫣

Again any help and support are greatly appreciated..! 🙏🏼🙂

[Warren Heaton]

Go to: https://helpx.adobe.com/contact.html The chat pod is in the lower right corner. Be sure to ask for an agent in the "Video Queue" to get the best possible agent for digital video issues. I hope the advice helps.

[nishu_kush]

Hi Simon,

Sorry for the crash.

Are you able to launch After Effects and create a new project? If so, are you able to open the newly created project? Have you tried importing your projects into a new project? Does that help?

Let us know.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu