Copy link to clipboard
Copied
There is a problem which is driving me crazy for months now.
We have multiple computers running After Effects, and there is a brand new PC with no expense spared components in it which just crashes really often (Intel Core i9-13900K with 128 GB DDR5 RAM, RTX 3060 Ti and a MSI MAG Z790 TOMAHAWK WIFI) and a All other, much lower quality PC-s manage to continue working on the same comp, same AE version, same Windows, without problems. Its not a comp specific or effect specific thin, it can happen anywhere, even in safe mode (both Windows and After Effects)
I have tried updating drivers, stress tested each hardware compoment separately including RAM, CPU and GPU, installed it clean, run in safe mode, deleted 3rd party plugins, uninstalled RAM modules one by one, ran without GPU, updated BIOS, checked Event Logs, analized dump files, used driver verifier, tried basically all solutions found online without a result. I am working on this with the support of ChatGPT for weeks without any solution.
Usually the blue screen messages are:
This shows into the direction of RAM / Driver problems, including memory access violations, potential driver issues, and system thread exceptions. I ran all RAM tests on earth and they all said everything is fine. Driver-wise I updated everything manually and with software help too.
Dump file analysis shows that the faulting module is still within the kernel (ntkrnlmp.exe), pointing to a system-level issue.
I just ran out of options and I have no idea what to do besides selling the computer piece by piece. Any ideas?
Dump files:
https://drive.google.com/drive/folders/164krg2Fd0UEiJrE3puBuMZuET3Gcuc1F?usp=sharing
You will not beilieve! IT WORKS! I only changed the CPU maximum power to 99% and edit the regedit to open the performance boost mode, changed there to Efficient Aggerssive.. I guess it is doing a similar job to the limitation you did on BIOS.
Since yesterday the computer works just fine. unbelievable.
Intel have a serious fault on their 13th and 14th cpus..
Copy link to clipboard
Copied
Hello,
I was having this issue for months now using i9 13900 and rtx 3080ti
I read all the posts here and I think I found a very simple fix which made me scream of joy.
Start AE than open Task manager, right click on the proces and click "Efficiency mode"
I have tested it on the current project I am working on, which was crashing as hell, no crashes after enableing "Efficiency mode"
I hope this fixes the issue for everyone. And I am thankful that I didn't have to go true all the parts testing and windows reinstalling.
Copy link to clipboard
Copied
FIX
Just to summarize, the simple FIX is to Start AE than open Task manager, right click on the proces and click "Efficiency mode"
Copy link to clipboard
Copied
tryi this..
Copy link to clipboard
Copied
try this.....
Copy link to clipboard
Copied
Unfortunately this problem is not because of the GPU, we have tested it with and without GPU units and with and without hardware acceleration, an it is the same. At this point with all the helps of others we pretty much pinpointed it being a Raptor Lake error caused by Turbo Boosting. But thanks, its a good tip to try it always!
Copy link to clipboard
Copied
This is the easiest fix that I could find
Right button on the task in task manager
 
Copy link to clipboard
Copied
Hi, thank you all for this info. I have had the same issue with AE. I am AE heavy on production along with many other creative apps like Autodesk Maya. AE is the only one consistanly crashing my PC in this way. I have other systems that are not running 14th gen E-core, and this is not an issue. I truly believe AE is running on some sort of older platorm/code that can not manage the e-cores at its default settings. And through all my months of test trying most of the solutions on this post nothing works. I am going to try the solution given by - nikolayv32961369
Hopefully this works. Thanks
Copy link to clipboard
Copied
I know that Intel has exposed the Mother Board manufacturers of using overclock settings that call for too much wattage by default (4000 watts in some cases!!!). I would check to see if your MB has a new driver available that addresses the issue, and set the MB to run at "Intel recomended" settings. It will underclock the CPU a bit, but will greatly increase the stability.
Copy link to clipboard
Copied
It' absolut insane but it seems to work for me. A lot of months that a search a solution about this randomly crash. Problems were arrived when I changed my setup with a new CPU: I9 17900k, MB: TUF Azus B760-plus wifi D4 and Corsair Vengeance RGB Pro SL - 2 x 32 Go - DDR4 3200 MHz.
thanks
Find more inspiration, events, and resources on the new Adobe Community
Explore Now