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application "after Effects" has crash

New Here ,
Nov 06, 2017 Nov 06, 2017

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I have this problem when starting the AE program,  is the problem that it is in the program

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Community Expert ,
Nov 06, 2017 Nov 06, 2017

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Hello,

When you click the link button of Crash Report, what does the error say? What version of After Effects do you use? What OS?

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New Here ,
Nov 10, 2017 Nov 10, 2017

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just tell me what appears in the capture, use the windows 7 ultimate

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LEGEND ,
Nov 07, 2017 Nov 07, 2017

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Start by not using the Windows Classic theme. This messes with advanced drawing acceleration functions and may immediately crash any reasonably contemporary app because it disables certain hardware acceleration features.

Mylenium

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New Here ,
Nov 10, 2017 Nov 10, 2017

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and what would my solution be

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Adobe Employee ,
Dec 20, 2017 Dec 20, 2017

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Hi DaelberthV,

Are you still seeing this issue? If so, please contact us. Here's how: FAQ: How do I contact Adobe Support?

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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