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Black Screen while Prewiew Render

New Here ,
Apr 26, 2024 Apr 26, 2024

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Hello,

I have a wierd After Effects bug. If I want to watch a video or just click somewhere mz screen is turning black. The bug only happens in After Effects. If I use other software I can use everything normal. Here I recorded a Video: https://youtu.be/jZRPZneL4dY?si=k_clI_3u8pXdJd8A 

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correct answers 1 Pinned Reply

Adobe Employee , Apr 26, 2024 Apr 26, 2024

A few questions:

  • Windows or Mac?
  • GPU Hardware?
  • GPU Driver up to date?
  • All projects or just this one?

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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A few questions:

  • Windows or Mac?
  • GPU Hardware?
  • GPU Driver up to date?
  • All projects or just this one?

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New Here ,
Apr 26, 2024 Apr 26, 2024

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1. Windows

2. Nvidea 4070

3. Yes

4. All projects

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New Here ,
Apr 26, 2024 Apr 26, 2024

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*Nvidia

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Any chance you have the Full Screen checkbox set in the Preview options? 

jenkmeister_0-1714149249205.png

 

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Just the Framerate is different.Unbenannt.JPG

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New Here ,
Apr 26, 2024 Apr 26, 2024

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And the fullscren. But I try with the fullscreen enabled and the bug still be there

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

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