BUG for after effect 2024

[maxamed jama]

hello team, in my after effect 2024 i have very big issue of the top menu. like the file, layer, effect, animation & composition. & the issue is they are lagging too much they are not opening sometimes while the rest of the software is working fine. i would to get help from the cummonuity team and the company if they have seen this problem before 

[ToolfarmJP]

Would you reset your preference file?

https://helpx.adobe.com/after-effects/using/preferences.html

[MarekMularczyk]

See if resetting preferences helps and let us know?

[OussK]

many things can cause this issue, try the below solution also.

1. Clear Cache
Clearing the disk cache can sometimes resolve performance issues:

Go to Edit (Windows) or After Effects (Mac) > Preferences > Media & Disk Cache.
Click Empty Disk Cache.
2. Check for Plugin Issues
Sometimes third-party plugins can cause performance issues:

Disable or uninstall any recently installed plugins to see if they are causing the problem.
3. Graphics Drivers
Make sure your graphics card drivers are up to date:

Update your graphics drivers from the manufacturer’s website (NVIDIA, AMD, Intel).