Bug rendering while using red giant plug ins

[Tero310094832pip]

So I bought red giants suite to test it's vfx suite and all I have have encountered is bugs. Not sure is the reason AE or RG.

So I've been keying a lot and now I used primatte keyer in RG suite but it seems that it is the reason why I have the bug tho, at some point of the edit I get black screen and this happens when exporting too, tried multiple codecs, colors spaces, bits and everything and it just keeps happening.

I'm working on a work gig and this is frustrating. I'm going to  upload a quick test I made where the bug happens in render. I have a core matte on the face so don't get distracted by it, otherwise the screen would be black.

[nishu_kush]

Thanks for writing in. We're here to help.

Do you still get the issue in export if you don't use the plug-in? Try using Media Encoder to export if you haven't already. Also, I'd recommend reaching out to the plug-in manufacturer support to see if they can provide any help.

Let us know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[Tero310094832pip]

Hey I still have the issue and I have tried it on two different computers. I can not recreate the bug with AE´s own tools like keylight, they work really well. This only happens with primatte keyer, really frustrating.

[Rick Gerard]

That looks like memory and cache issues. Make sure that you use the Edit menu to purge everything before rendering. 

[Tero310094832pip]

Yup I always do that and still the problem occurs.