• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Cannot launch AE 2024 even in Safe Mode

Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

I'm running Windows 11 Pro, Intel i9-14900K, 96 GB RAM, Nvidia RTX 4080 Super GPU.  AE was working as it should this morning, but now I'm getting the following errors messages when I try to launch it.  I already tried uninstalling AE, then cleaned the registry, rebooted and then reinstalled AE, but still the same.  Just before this problem started, I tried to install the VanceAI Desktop App and had installation problem with it.  Does anyone know what the CEP suite is or how I can fix this?  Thank you!
AE_Error.pngAE_Error_2.png

TOPICS
Crash , Error or problem

Views

119

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

I found I can use AE if I launch as Administrator, so at least I have a work-around but  not a solution.  Fixing the permissions might solve this error, but I don't know what folder to fix the permissions on.  I located the Preferences files by using the link button in the Preferences Startup and Repair tab, but it was set to Full Control already.  Any suggestions welcome. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

Thanks, Airweb, I considered that, but now it's changed again. After running AE as Administrator then quitting, it's back to launching again normally, except that it's gone back to giving the same error message it has since I first installed AE on this new computer.  Below is the error message.  The directory it's looking for doesn't exist on Windows 11.  It's now called Public Documents, so I don't know if this is a problem AE has on Windows 11 overall. I don't know what I can do to get rid of this error message now.  I don't why AE thinks it needs this folder it's looking for. I looked through the Preferences to see if that folder is indicated anywhere and it isn't.  Why would it think it needs to use a shared Documents folder?  I never had any issues like this on Windows 10.
User_Documents_error.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

Document folder is used for libraries and presets.

screenshot.png

 

In After Effects, what happens if you go to Animation -> Apply Animation Preset?

In my case, it opens the Documents\Adobe\After Effects (Beta)\User Presets folder.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Mar 04, 2024 Mar 04, 2024

Copy link to clipboard

Copied

LATEST

It goes to C:\Users\Public\Documents\Adobe\After Effects 2024\User Presets, and it's empty.  However, when I open that location manually, I don't see any such folder.  So it must be a shortcut?  Public Documents has an Adobe folder in it with a User Presets folder.  So there's that mystery solved. Thank you for pointing this out, because that does help make some sense out it. 😉  But I wonder why on launch, AE doesn't know where to look. 

Users_Public.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines