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Constantly Crashing

New Here ,
Feb 15, 2023 Feb 15, 2023

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I keep getting crashes with after effects and I'm unsure why. The crash report will be attached.

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Error or problem

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hi Cory28426186sfqb,

 

Sorry for the crash and thanks for sharing the log. We'd need more details to understand the issue better.

  • When does the After Effects crash? At launch or post-launch? Is there anything specific that causes the crash?
  • What are your system specifications?
  • Are you using any third-party plug-ins?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Feb 15, 2023 Feb 15, 2023

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- During launch

- Ryzen 9 5900X, 3070ti, 32gb RAM, ROG STRIX B550-F

- No

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Thanks for the details and sorry for the delay, Cory.

Based on the crash report, our engineers suggests that it could the Trend Micro antivirus software. Are you using it? If so, could you try disabling or uninstalling it and see if that helps?

Let us know the outcome.

 

Thanks,

Nishu

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