Crashing while importing Photoshop files as Comps

Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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I am having a problem where everytime I try to importat a Photoshop file as a Comp, it crashes.  I am import the same files as footage and they import fine.  It happens every time with all verisons of AE 22, up to 22.1.1.  The project it creates as a result of the crash as the comp created form the PS file, but nothing in it.   I have attached the crash warning.  anyone else seen this or found a solution?  My workaround it to importat each layer individually as footage.

 

 

Thanks,

Scott

TOPICS
Crash , Freeze or hang , Import and export

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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My first guess, something is going on in the Photoshop file. You have not provided any project or workflow details, AE version info, or system details so here is how to diagnose your problem.

 

Duplicate your Photoshop file and name the copy test. Open the file in Photoshop and verify that the color space is RGB. Check the frame size of the Photoshop file and make sure that it is reasonable for a video project. Take a look at all of the layers and look for Smart layers, 3rd party effects, or any other unusual things going on in a layer. Turn off or temporarily delete any suspicious layers, then save the file and try importing again. Keep deleting layers until you find the layer that is causing the problem.

 

When you figure out the problem layer try making changes that simplify things or use a different font. If you can't figure it out embed (please do not use the Drag & drop here feature) by copy and paste or use the toolbar to show us what is going on in the PSD. cropped screenshots are useless for diagnosing problems. We can probably help.

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Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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I don't think it is the .psd files, because I can import any layer as footage from any .psd file without a problem.  If a sumple 500x500 file with two layes, each a solid color in RGB space causes the problem.

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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Did you verify the PSD is RGB and not CMYK?

What build of AE? What OS? You have still given us nothing we can use to help you. I'm working on comps from PSD files nearly every day with no problems at all.

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Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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As state in the original message, all version of AE 22, including the latest.  MacOS.  I have even unsitalled and reisntalled CC with no avail.  VERY frustrating.  I know it isn't the files because  I have tried older .psd files I have used importing as comps in earlier versions  of AE without an issue.

 

 

Other people are having the issue as well:

https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/44025366-fix-issues-of-imp...

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Community Beginner ,
Feb 14, 2022 Feb 14, 2022

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I am having the same issues AE 22.1.1

 

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New Here ,
Apr 12, 2022 Apr 12, 2022

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I don't know if you solve it but I was having the same issue, so the solution that I found was deleting the current version (22.2.1) and make a fresh install of the 22.0.0 version (You can make this within the Adobe Creative Cloud Desktop app). Since I have an iMac with M1 chip I thought the optimized version would work a little bit better, but no. 

 

Hope this can help you.

 

 

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