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Hi Brittney,
Thanks for reaching out. I see that you are having preview issue with After Effects.
Could you share your system specifications (CPU, GPU, RAM, OS)? Do you see an option to change the renderer in File > Project Settings?
Let us know, we're here to help.
Thanks,
Nishu
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Here's how you can check the system information:
macOS - https://support.apple.com/en-us/HT203001
Windows - https://www.simplehow.tips/a/44/how-to-view-system-information-on-windows10
Feel free to share the screenshot.
Thanks,
Nishu
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Would you mention the name of the graphic card you have used? Have you already tried to update the driver?
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