Display tearing issues in CS6

[pkroll]

Hi all,

I'm experiencing some wierd display tearing issues in After Effects CS 6.

Anything which moves moderately quickly in the composition window during playback or interaction experiences severe horizontal image tearing.

Video playback is tearing, regardless of resolution size (full, quarter, etc.). The display tears EVEN when I am simply dragging stuff around. I could be holding down space and dragging the canvas around in my composition window, or just dragging a footage element and I'll see a ton of really severe, jagged tearing.

It definitely looks like a monitor refresh rate issue, but I've never experienced anything like it before on this system.

Turning off hardware acceleration for composition, layer and footage has not helped. I have also restarted numerous times after changing this setting.

I am running a MacPro 2.66 GHz Quad-Core, OS X 10.7.3

16 gb ram

Card: ATI Radeon HD 4870 512 MB

My graphics card is admitedly not a supported card, but it has always worked fine in CS 5.5, and I would imagine that it would simply be ignored when I have turned off hardware acceleration, and it is not supported to begin with. I have had NO issues in any other version of AE, or in any other applications including FCP, Photoshop, etc.

I have two monitors on this machine, both standard computer displays and not broadcast, blackmagic, firewire or anything like that. One is an Apple monitor, and the other Samsung. One is connected via mini-display port adaptor.

This issue occurs on either monitor.

Any advice? Thanks so much!

[davidp158]

RE: We've isolated the problem to an issue with how Mac OS deals with vertical sync and OpenGL. We are working on a fix.

Todd - I don't experience this screen display issue with CS5.5 on the same machine that reveals the display issue with CS6 AE. If the issue doesn't exist with CS5.5 AE, why did Adobe introduce it with CS6 AE?

[Todd_Kopriva]

In CS6, we changed how we used OpenGL, and the change works fine in Mac OS 10.7. Then Apple introduced 10.8, which has a bug, which we now need to work around.

[Todd_Kopriva]

This is fixed in After Effects CC (12.0). It's listed in the notable bug fixes here.

We are also investigating whether we'll be able to integrate this fix into a bug-fix update for After Effects CS6 (11.0).

[Todd_Kopriva · Accepted solution]

Adobe After Effects CS6 (11.0.3) has been released. This update fixes many crashes and other bugs, including this OpenGL tearing issue.

Details: http://adobe.ly/AE_CS6_1103

Also, this fix is in After Effects CC (12.0), as mentioned above.

[aschmitt6]

Have you found a solution to this screen tearing issue?

I have a mac

2x2.4GHz 6-core Intel Xeon 

12 GB 1333 MHz DDR3 ECC

ATI Radeon HD 5770 1024 MB

I am running Mountain Lion

OS X 10.8.2 (12C60)

Adobe After effects CS6 11.0.2.11

When I RAM preview I experience screen tearing. It doesn't matter what I am RAM previewing; I experience the problem with both footage and animated solids.

Anyone find a fix?

Thanks!

[Rick Gerard]

Make sure you are not using OPEN GL previews. OTT, invest in a compatible display card.

[aschmitt6]

Thanks for the response.

I made sure I am not using OPEN GL and I still have the same problem. Guess I need a new card.

[davidp158]

Rick - I use a 6-core Mac 5,1 with an ATI 5870 card. I realize this card does not have CUDA, but I don't see any ATI cards listed on Adobe's AE system requirements page:

http://www.adobe.com/products/aftereffects/tech-specs.html

Can anyone confirm if replacing this card with any of the Adobe-approved Nvidia cards for Mac (GeForce GTX 285, Quadro FX 4800, Quadro 4000), will eliminate this tearing issue? I am reluctant to drop big bucks on a new video card unless I can be certain it will resolve this "tearing" issue.

[pkroll]

I have tried with a Quadro 4000 on Lion. Same problem.

Adobe - PLEASE stop ignoring this issue. It is very wide spread!