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Element 3D CRash and freeze preview

New Here ,
Apr 22, 2024 Apr 22, 2024

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When I add element 3D to solid layer and when I start it in preview it freezes the after effect and if I want to save, it crashes. I dont know what to do.

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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When it looks like a third-party plug-in causing a crash, it's usually a result the plug-in version being out-of-date for the version of After Effects being used.

If you're running After Effects 22.x or. newer, you'll want Element 2.2.  I'm running Element 2.2.2 with After Effects 23.x and 24.x under macOS Ventura 13.6.5.

I'd reach out to Video Copilot support here.  The email link is at the bottom of that page.  They're usually pretty quick to respond.

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hope the suggestion above helped.

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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