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error after installation

Community Beginner ,
Mar 30, 2020 Mar 30, 2020

I installed version 2020. in the opening attempt I received this message

error.jpegexpand imageerror2.jpegexpand image

What I need to do to resolve the issue

thanks 

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Error or problem
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correct answers 1 Correct answer

Community Beginner , Mar 31, 2020 Mar 31, 2020

Hi

The steps to solve the Error while accessing the preference files
You can find the attached link:

https://community.adobe.com/t5/after-effects/faq-after-effects-can-t-continue-error-while-accessing-the-preference-files/td-p/9726148?page=1 

 

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LEGEND ,
Mar 30, 2020 Mar 30, 2020

It means what it says - check the permissions on the user folder mentioned in the warning.

 

Mylenium

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Community Beginner ,
Mar 31, 2020 Mar 31, 2020

Thank you for your response, I found a solution

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Adobe Employee ,
Mar 31, 2020 Mar 31, 2020

Hi there,

 

Would you like to share the steps to resolve the issue? It'll be helpful for other users.

 

Thanks,

Nishu

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Community Beginner ,
Mar 31, 2020 Mar 31, 2020

Hi

The steps to solve the Error while accessing the preference files
You can find the attached link:

https://community.adobe.com/t5/after-effects/faq-after-effects-can-t-continue-error-while-accessing-... 

 

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Community Beginner ,
Mar 31, 2020 Mar 31, 2020

sorry about the brocken link

her the steps to solve the error:

  1. Press & hold the Option key. From the Finder menu bar, choose Go > Library [This is your User Library, which is hidden by default]
  2. In Library, go to Preferences > Adobe
  3. Control-click on the Adobe folder and choose Get Info
  4. In the Sharing & Permissions section, you see the computer’s users listed. Your User Account should say Read & Write next to it.
  5. If the Lock button at the bottom of the window shows a closed lock, click the lock and enter an administrator name and password. Then click and choose Read & Write for your User Account (if it is not already set that way).
  6. Click the gear icon directly under the usernames, then choose Apply to enclosed items...
  7. Click OK to confirm the action and click the lock once more to save changes.

Note: Even if the permissions are set correctly for this folder, please go through this step as the enclosed folders may be set incorrectly.

 

Everything was written by RameezKhan copied from Adobe Support Community

 

 

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Community Beginner ,
Mar 31, 2020 Mar 31, 2020
LATEST

Sorry for the broken link
here the steps to solve the error as written by Rameez Khan at Adobe Support Community

 

  1. Press & hold the Option key. From the Finder menu bar, choose Go > Library [This is your User Library, which is hidden by default]
  2. In Library, go to Preferences > Adobe
  3. Control-click on the Adobe folder and choose Get Info
  4. In the Sharing & Permissions section, you see the computer’s users listed. Your User Account should say Read & Write next to it.
  5. If the Lock button at the bottom of the window shows a closed lock, click the lock and enter an administrator name and password. Then click and choose Read & Write for your User Account (if it is not already set that way).
  6. Click the gear icon directly under the usernames, then choose Apply to enclosed items...
  7. Click OK to confirm the action and click the lock once more to save changes.

Note: Even if the permissions are set correctly for this folder, please go through this step as the enclosed folders may be set incorrectly.

 



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