Error loading AE - no code given

New Here ,
Feb 25, 2022 Feb 25, 2022

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This is the only error message I get -After Effects can’t continue: unexpected failure during application startup...any suggestions?

 

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Community Expert ,
Feb 25, 2022 Feb 25, 2022

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Without any system info and ideally the relevant system crash info nobody can tell you much. This error is not uncommon and can be anything from permissions issues to failed hardware acceleration to compatibility issues on M1 Macs, so unless you provide more details this would only be unproductive endless guessing around.

 

Mylenium

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New Here ,
Feb 25, 2022 Feb 25, 2022

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Apparently it was an issue with my OS (Catalina) so adobe helped me to load an older version of AE...but thanks for responding

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Hi PieterEgriega,

 

Sorry for your issue.

Would you mind sharing the following details:

Let us know, it'll help us in improving After Effects in future updates.

 

Thanks,

Nishu

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