error

[dennn_8986]

how to fix the problem?

[Ishan Y]

Hi there,

Sorry for the issue. Could you let us know what action triggers this error message? Please also share your current After Effects version.

Thanks,

Ishan

[mona_5703]

Understanding the Problem:

The error message "CAF: external library failure (adobe::pm::exception)" in Adobe After Effects typically indicates an issue with the software’s ability to communicate with external libraries or plugins. This can occur due to corrupted files, incompatible plugins, outdated software, or even system configuration issues. Resolving this requires a systematic approach to identify and fix the root cause.

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Solution to Fix the Error:

1. Restart Adobe After Effects and Your System

• Close Adobe After Effects completely.
• Restart your computer to clear temporary glitches or memory issues.
• Relaunch After Effects and check if the error persists.

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2. Check for Software Updates

• Open Creative Cloud Desktop App.
• Navigate to After Effects and check if there’s an available update.
• Update to the latest version to ensure compatibility with system libraries.

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3. Reset Preferences

Sometimes corrupted preferences can cause issues. Resetting them can resolve the error:

• Hold down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac) while launching After Effects.
• Confirm the prompt to delete your preferences.

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4. Verify Third-Party Plugins

• Navigate to the plugin directory:
  • Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
  • Mac: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
• Temporarily move third-party plugins to a different folder and restart After Effects.
• If the error disappears, identify the incompatible plugin by adding them back one by one.

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5. Clear Cache

• Go to Edit > Preferences > Media & Disk Cache.
• Click Empty Disk Cache and Clean Database & Cache.
• Restart After Effects to see if this resolves the issue.

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6. Reinstall After Effects

• Uninstall After Effects through the Creative Cloud Desktop App.
• Manually delete any residual files from these locations:
  • Windows: C:\Program Files\Adobe\Adobe After Effects
  • Mac: /Applications/Adobe After Effects
• Reinstall the latest version to ensure all libraries are intact.

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7. Update Graphics Drivers

• Windows:
  • Go to Device Manager → Display Adapters.
  • Right-click your GPU and select Update Driver.
• Mac:
  • Ensure macOS is updated as it includes the latest drivers.
• Restart your computer after updating.

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8. Check System Requirements

• Ensure your system meets the minimum requirements for After Effects.
• Upgrade your RAM, GPU, or storage if necessary.

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9. Contact Adobe Support

If none of the above steps resolve the issue:

• Go to Adobe’s Help & Support Center and create a ticket.
• Provide detailed information about your error, system specifications, and After Effects version.

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Helpful Tip:

Once your After Effects is functioning smoothly again, consider exploring MagisTV for stress-free entertainment. It’s a great IPTV service offering a variety of content. Visit themagistv.com to learn more and unwind after creative projects.