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FAQ: Dynamic link between After Effects and Adobe Media Encoder doesn't work. Next steps?

Feb 03, 2020 Feb 03, 2020

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UPDATE: 

If you render your After Effects projects via Media Encoder to create MP4 files, there is good news. 

After Effects Beta version 23.0x11 allows you to render H.264 (.MP4) directly from the After Effects Render Queue. The integration utilizes Media Encoder's backend encoding system without leaving After Effects. For more details, see: Exporting H.264 from the After Effects Render Queue

 

How to download After Effects Beta: 

 

However, if you are rendering your After Effects project via Media Encoder for other file formats, sometimes you might run into an issue where Media Encoder opens but the composition isn't added to the queue. Follow the troubleshooting steps given in this article to solve the problem: https://adobe.ly/2VenHZr

 

If the steps given in the article don't help you, we need to collect dynamic link logs from your computer and share them with the After Effects team. Please follow these steps on your computer and share the log files with any Adobe staffer in the community.

 

  1. In After Effects, choose Help > Enable Logging
  2. Restart After Effects and open your project that exhibits the problem
  3. Send your composition to Adobe Media Encoder
  4. After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects. A bunch of folders will open revealing different kinds of After Effects logs
  5. Look for the file named "LiveLink Log.txt"
  6. Upload the "LiveLink Log.txt" file to Adobe Creative Cloud and share the URL with us. Instructions here: https://helpx.adobe.com/in/creative-cloud/help/share.html. Feel free to use any other file-sharing service if you want.

 

NOTE: Sharing the logs with the After Effects team doesn't assure an immediate fix. In some cases, you may get an immediate resolution while in others, it will help the After Effects team to get to the root of the problem and drive product enhancements.

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Dynamic link , FAQ

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Participant ,
Jan 30, 2023 Jan 30, 2023

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Hi,

 

We were hit with a similar scenario. Made a sample project with a composition to export. After enabling the logging, tried exporting the project to Media Encoder and it was not queued. Sharing the LiveLink log file here. Looking forward to hearing from you soon.

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Community Beginner ,
Apr 05, 2023 Apr 05, 2023

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My Media Encoder refuses to connect to the dynamic link server. https://shared-assets.adobe.com/link/37b2b320-eadb-4800-6dad-f429285fec44

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Explorer ,
Jan 18, 2024 Jan 18, 2024

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I'm having this same problem and I'm shocked this hasn't been fixed in the 3 years since it was first reported.

 

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