Hardware accelerated views have been disabled because they are not compatible with remote desktop

[Taverino]

Just started getting this error after updating to CC and latest NVIDIA drivers:

I don't run Remote Desktop. After this message appears, the checkbox in my preferences is disabled:

If I reboot my computer, the checkbox is again enabled, but then the error message about the remote Desktop appears, not right away, but after several minutes.

Details:

Windows 7 Pro

Intel i7 CPU X980 @ 3.3GHz

24GB RAM

GeForce GTX 680, Driver 320.49

AE CC 12.0.0.404

Thanks for any help.

[Roei Tzoref · Accepted solution]

Yup, getting this bug still.

Hold on. this thread up until your recent response did not have the option to try the new update which came out yesterday. Ae 14.1 is supposed to resolve this issue. January 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

please make sure your are using 14.1 and see if this works and report back.

[PoMaf]

what do you know, this is an error/bug that gets called out by name in the latest update AE 14.1. Installing it now, lets hope the update resolves it!

[austinh42392785]

I'm am still having this issue and all my products are updated to 14.1. I tried restarting and reconnecting but still having no playback.

My build:

windows 10 pro; using Remote Desktop

intel i7-7700k 4.20ghz

ram: 32gb

evga  Nividia geforce gtx 1070

[PoMaf]

Hi austinh42392785, if you are actually using Remote Desktop it might not be a bug or error for you; what you're trying to accomplish might actually just not be supported by After Effects through Remote Desktop. At least for my use case, I wasn't using Remote Desktop but still getting the notification - now they cleared that up. I'm not using Remote Desktop -> I'm no longer receiving a message about Remote Desktop not working.

Everybody's use case is different - if you can use AE without Remote Desktop, do you still get the info pop up?

[vernonr91227250]

14.2 update and I still get this error message when trying to render.

windows 10 pro