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Hi , After Effect 2017 crashes when moving timeline fast

New Here ,
Apr 11, 2017 Apr 11, 2017

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i am new using After Effects, my After Effect 2017 was always crash, is it because my PC spec is not powerful or what ?

and my PC will hang when using around 2-3 hours

Win 7 Professional

Intel I5-6500 CPU @ 3.20 GHz

Intel HD Graphics 530

SanDisk Ultra II 240 GB

16GB RAM

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correct answers 1 Correct answer

Adobe Employee , May 31, 2017 May 31, 2017

Hi CKL,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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LEGEND ,
Apr 12, 2017 Apr 12, 2017

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Flush your disk cache regularly. These are bugs.

Mylenium

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Adobe Employee ,
May 31, 2017 May 31, 2017

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Hi CKL,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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New Here ,
May 31, 2017 May 31, 2017

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Yes, Adobe Support technician was already solved my problem, thank you

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