I can't open, create or save a file (windows 10) (After Effects 16.0.1)

[JustLetMeIn]

I didn't have much of any memory on my c: dive so I move After Effects to my other drive and once I open up After Effects I get this dialog box first.

I then have to close it, to have After Effects telling me, I need more memory with Media & Disk Cache. I tried to change every setting I can, but I can't get it to work.

when I try to chose file open, file save or file new; it won't even give me a box. I tried to reinstall to no prevail. I couldn't find anything to help me with this. This is how it looks when I try to open a file.(click me) (YouTube)

[Katie Houghton]

Try resetting your preferences.

1. Exit the application

2. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Adobe Software. You may be prompted to delete the current settings. The new preferences files are created when you start the application.

Then also try choosing Save As vs Save. See if that works.

[JustLetMeIn]

It didn't work.

[Martin_Ritter]

How did you move AE to another drive?

Keep it on C, get more space.

*Martin

[JustLetMeIn]

I tried to and it didn't work.

[Martin_Ritter]

Can you deactivate the high-contrast mode of windows and set appearance to standard. Let's see if this changes anything.

Install the latest updates of AE and GPU drivers.

Reach out to Adobe support, too.

*Martin

[Martin_Ritter]

Holy!

Just reviewed your video - you have only 4GB of RAM installed?? That's the lowest I've ever seen in connection to AE.

I think this is even beyond Adobe recommendation - so no wonder everything is laggy and buggy.

Have you ever managed to get AE run and render on this computer? If not - forget about everything I wrote and get yourself better hardware.

*Martin

[JustLetMeIn]

I have more than 4GB of data left on my computer. Is there a way to get After Effects to use it?

[Martin_Ritter]

How much RAM have you installed right now and how much space is left on drive C:\ ?

On my system, Win 10 takes 4GB of RAM just for running, without running any additional software.

*Martin

[JustLetMeIn]

I manage to free a lot of space on my computer and I have 50.8 GB's of data. I tried to reinstall the program and got no results.

[Martin_Ritter]

That's good, but have you also installed more RAM?

I think that's the issue here. Also, what are the computer specs? Maybe the machine is just to weak to run AE correct.

*Martin

[JustLetMeIn]

I checked and I have 4.00 GB's of RAM. Is there a way to get more?

[Martin_Ritter]

You have to buy more.

But better get yourself somebody who knows about computer. Without any knowledge, you probably buy the wrong RAM.

Also, getting more RAM makes only sense, if the rest of the computer is fast enough to run AE.

What CPU do you have, what GPU?

*Martin

[JustLetMeIn]

cpu - Processor Intel (R) Pentium (R) CPU N3700 @ 1.60 GHz, 1601 Mhz, 4 cores, 4 logical processors

gpu - I don't think a have a chip...

[Martin_Ritter]

This is extremely low for AE - how do you want to use AE?

If it is just for fooling around a bit, get more RAM and life this the fact, that AE will be terrible, terrible slow.

If you really want to use the software, safe for a way better computer. There are a lot hardware recommendations in the forum.

*Martin

[Martin_Ritter]

But one another thought:

Make sure that you have read and write permission to the system and folders you want to access, as well as the AE install path.

Are you the admin user or is this a restricted account?

*Martin

[JustLetMeIn]

I did end up buying a new computer to use products such as this but thanks for your help

[Martin_Ritter]

Very well!

Did AE performance improved on your new machine?

*Martin