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I cannot drag media into ae

New Here ,
Nov 08, 2023 Nov 08, 2023

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I cannot drag any video or audio into after effects at all, but i can drag jpg.
I am not running in adminstrator mode.
All of my files are in the same drive.

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Import and export

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Adobe Employee ,
Nov 08, 2023 Nov 08, 2023

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That's not ideal.

Do you get any error messages when you try to drag video or audio files? Are you able to import the same files using the menu File > Import?

Let us know.

 

Thanks,

Nishu

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New Here ,
Nov 08, 2023 Nov 08, 2023

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No. It just pops up with a red cross. Files can not import with file-import either.

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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What type of file are you trying to import? Check if your files are supported by After Effects: https://helpx.adobe.com/in/after-effects/kb/supported-file-formats.html

Report back.

 

Thanks,

Nishu

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