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I cannot save, import, export,render my projects

New Here ,
Jul 16, 2021 Jul 16, 2021

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Hi,

I am using Adobe after effects CC 2020.

MacBook pro 16 inch late 2019.

MacOS Big Sur

When I open After Effects everything works fine. I can import, save or render. But after adding some animation, let's say after 5-10 minutes I can't access my storage via AE. I mean I can't import, save or render. When I try to render it freezes but I can move my cursor also click some options, but I can't quit or save before quit. When I try to save it shows nothing, no dialogue box. Even if I try to import nothing happens. No dialogue box opens up. Even the auto save option doesn't work. I think there's no access to the storage. I have already lost my 5 hours of work and this is 3rd time I'm facing this problem. please help me.

TOPICS
Crash, Freeze or hang, Import and export, Performance

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Hi Aman,

 

Sorry for your issue.

What's the exact version of After Effects you're using? Could you try:

  1. Resetting the preferences of After Effects as basic maintenance: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-... 
  2. Change the permissions: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know if any of the steps help.

 

Thanks,

Nishu

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