• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Imported Video/Photo Not Showing Up

New Here ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

Hi there! First time posting something here. I've seemingly looked everywhere and can't find someone who has this same problem. I'm on Windows, AE 2023. Whenever I go to import a video or photo (this case, a .png), it will not show up. It will only outline the borders of it? This is a direct screenshot of what I see when I try to import something. Any ideas would be greatly appreciated! 

 

Thank you! AE_Error.png

TOPICS
Import and export

Views

103

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

Update your graphics driver and check your hardware acceleration settings.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

Copy link to clipboard

Copied

If this was a new install of AE, that may be the GPU needing to finish compiling it's shaders to render, though there should be a dialog showing up with progress. Not clear from the screenshot which version of 2023 you're running, but if you leave it for a few minutes, it should complete that step and hopefully rendering then works for you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

Copy link to clipboard

Copied

LATEST

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines