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Infinite Freeze Upon Startup of AE (Windows and Google Drive)

Engaged ,
Sep 05, 2023 Sep 05, 2023

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I got Google Drive running upon system boot. When attempting to start AE, it goes straight into a perma-freeze.

 

  • After quitting the GD app, AE can be started without a hickup.
  • After AE started, GD can be started and used again without issues whatsoever.

 

This is repeatable and a bit unfortunate since I'm using Google Drive all the time for my work. 🙄 It's been happening since about half a year now, persisting over several app iterations by both companies.

 

Specs: Win 10 Pro, 22H2, build 19045.3393 – Google Drive 80.0.1.0 – RTX 3090 at driver 536.23

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LEGEND ,
Sep 05, 2023 Sep 05, 2023

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Sounds more like your firewall needs it's hand slapped and some reconfiguring. You know, both processes hucking for the same ports and getting stinky with each other...

 

Mylenium 

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Engaged ,
Sep 06, 2023 Sep 06, 2023

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Thanks for the hint. Is there a way to check this? Port collisions? I never had a problem with this in 20 years.

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Engaged ,
Dec 19, 2023 Dec 19, 2023

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Update: Closing all file explorer windows allows for AE to open normally. After that, everything works as intended. Still pretty annoying.

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Did you update After Effects and Google Drive? Are you still having the issue?

I'll move your post to the Discussions board while we await your information.

 

Thanks,
Nishu

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Engaged ,
May 09, 2024 May 09, 2024

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Thanks for asking. GD is on auto-update, while I'm kind of shy with updating production software, so AE is on 24.2.1 (Build 2). Still happening. Closing all file explorer windows will resolve the issue and allows me to start the app without any hickups 🤷‍

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