laptop crashes after rendering a video in after effect and getting an error :"video memory management internal"

[joseph.468606]

Hello guys , so after rendering a video in Adobe After Effects(cc 2018) my laptop suddenly shuts down (crash)

and i get this error "video memory management internal". after opening the laptop the video file won’t open.

i don’t know if this related to After effects or Windows but i hope some of you guys can help me to find a solution concerning this error.

my laptop specs :

Windows 10

12Go RAM

i7-7700HQ @ 2.80GHz   2.81GHz

Graphic card : NVIDIA GEFORCE GTX 1060

(Sorry for my bad english guys i tried my best to give you a clear question ☺️).

[dj.summitt · Accepted solution]

Is the message from Windows or from After Effects? If it's windows the VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check indicates that the video memory manager has encountered a condition that it is unable to recover from.

I'd try updating/reinstalling gpu driver.

[Rameez_Khan]

Hi joseph.468606,

+1 on dj.summitt's comment.

Have you tried updating your GPU driver?

When do you get this error exactly?

Thanks,

Rameez

[joseph.468606]

Hi , no i didn’t update my GPU driver.

When the rendering is finished , i close after effects and when i just click on the rendered file (the video file) , that moment my laptop shuts down and that error pops up.

by the way when i open the laptop again the video won’t open also i noticed that it’s size becomes so large (about 1.5Go)

[dj.summitt]

Hi! So this sounds like an error with the video player, OS, or other program outside of After Effects. Did updating GPU work? What program are you using to play the file?

[Rameez_Khan]

If you're getting the BSOD, it likely means that the issue is driver related. Please update the GPU driver and report back.

Thanks,

Rameez

[joseph.468606]

Problem resolved guys , thank you ☺️

i had to update the GPU driver

[Rameez_Khan]

Awesome!

-Rameez