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Mogrts created on Mac, not working on PC (offline files)

Community Beginner ,
Dec 08, 2021 Dec 08, 2021

Hey everyone, hope you are all having a great holidays. 

 

I got a mystery here. So at work I was given a Photoshop file which  on AE I turned into a mogrt (pretty simple one, text fields + a few shapes). I'm working on an iMac. One of the editors who uses the mogrt's is on a PC and when he opens the mogrt there are offline files. 

 

Any ideas why this might be happening? All the Mac editors have no issue. 

 

Justin

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

Are they using the Mogrts in Premiere? You may have to go into Premiere's menu and save the Mogrt to a file and then transfer and have the other user open the file in Premiere.

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

They are using Premiere yes. I'll relay this info to the pc editor. 

 

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Engaged ,
Dec 08, 2021 Dec 08, 2021

What about relinking the offline file?

 

*Martin

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

Hey Martin, so I have all the files on my computer. I made the mogrt in AE and when I send it to other editors there is never an issue with offline files. 

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

There's a good chance that characters being used on the Mac side are not allowed on the Windows side.  This could be due to the OS (Mac/Windows) or the drive format (APFS, HFS+, HFS, NTFS, ExFAT, FAT32, etc.).

 

Try recreating the MOGRT with cross-platform safe filenaming.

 

 

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

Thanks for response Warren. I'm a bit of a novice with mogrts. Any idea how I can avoid using characters unfriendtly to Windows?

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Community Expert ,
Dec 08, 2021 Dec 08, 2021

 

Chapter 23 pages 345 to 346 of the Final Cut Pro 7 user manual described how and why to avoid special charcters extremely well:

 

Avoiding Special Characters

 

The most conservative filenaming conventions provide the most cross-platform compatibility. This means that your filenames will work in different operating systems, such as Mac OS X and other UNIX-based operating systems, Mac OS 9, and Windows. You also need to consider filenaming when you transfer files via the Internet, where you can never be certain what computer platform your files may be stored on, even if temporarily.

 

Avoid file separators

  • : (colon)
  • / (slash)
  • \ (backslash)

You cannot use colons in the names of files and folders because Mac OS 9 (Classic) uses this character to separate directories in pathnames. In addition, some applications may not allow you to use slashes in the names of items. These characters are directory separators for Mac OS 9, Mac OS X, and DOS (Windows) respectively.

 

Avoid Special characters not included in your native alphabet

  • ¢
  • TM

These characters may not be supported or may be difficult to work with when exported to other applications.

 

Avoid punctuation marks, parentheses, quotation marks, brackets, and operators

  • . , [ ] { } ( ) ! ; “ ` * ? < > | 

These characters are often used in scripting and programming languages.

 

Avoid white space characters such as spaces, tabs, new lines, and carriage returns (the last two are uncommon)

White space is handled differently in different programming languages and operating systems, so certain processing scripts and applications may treat your files differently than expected. The most conservative filenames avoid all use of white space characters, and use the underscore (_) character instead.

 



Keep the filename short, use all lowercase, use only letters in the alphabet (that is, a to z) and/or numbers, don't use special characters, and no spaces (that is, use underscore "_" instead of a space).

 

 

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

Thank you I'll try this!

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Valorous Hero ,
Dec 08, 2021 Dec 08, 2021

How are you using the PSD - as a Media Replacement asset or as a standalone asset? Is it a multi-layered PSD?

Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

Hey Roland, 

The PSD just sits in a folder (on desktop) with the AE file. Opened PSD in AE and exported mogrt. 

The PSD is multi-layed (about 10 layers: gradients, text, design elements). 

Justin

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Valorous Hero ,
Dec 09, 2021 Dec 09, 2021

If those are LIVE Photoshop Gradients then they're most likely the cause for the issue. And did you check on the same platform to ensure this isn't a cross-platform issue?

Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
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Community Expert ,
Dec 10, 2021 Dec 10, 2021
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What kind of footage are you packing in the mogrt? Some types of footage don't translate well form one platform to the other.

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