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My Audio in CC 2015 is Broken..

New Here ,
Jul 27, 2019 Jul 27, 2019

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Hello,

I have this issue where my AE CC 2015's sound problem is weird and I haven't found anybody yet that has this issue, so, what happens is that I render audio, everything is ok like my audio hardware is playing from my correct speakers and nothing is muted. Sounds familiar to some other problems? Well, my soundbar isn't picking anything up and this version doesn't have RAM Preview. It's just silent without audio and the soundbar is just not working. Any solutions?

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LEGEND ,
Jul 28, 2019 Jul 28, 2019

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We honestly can't know. You are merely dancing around with vague info without providing any exact details such as actual system info, preview settings, audio prefs in AE, specs of the audio files and so on.

Mylenium

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Community Expert ,
Jul 28, 2019 Jul 28, 2019

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i'm not sure if i understand you, so you have sound in the final render but in preview it didn't work?

if so be sure you activate the preview audio button

Screen Shot 2019-07-28 at 12.39.15 PM.png

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Advisor ,
Jul 28, 2019 Jul 28, 2019

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As well as OussK's suggestion above you might also want to check your AE preferences > previews - and see if the preference "Mute audio when Preview is not real-time" is active. If that is on you won't get any audio playback when the system is calculating the preview and is running less than real-time.

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Adobe Employee ,
Aug 02, 2019 Aug 02, 2019

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Hi there,

Thanks for reaching out. I understand you are not getting the soundbar, however, you can hear the audio. Am I correct?

  • Did you try the suggestions shared by the experts above?
  • Also, it will be better if you share a screenshot or video recording about the issue. It will make it easier for us to understand and troubleshoot the issue.

We're here to help.

Thanks,

Shivangi

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