New April release of After Effects not working

Report · Apr 05, 2018

I have installed the new After Effects. When I launched it, it opens up and everything looks fine.

Then I loaded a project, it converted it for the new version and seemed to have loaded it. But once I click on anything in the window it just locks up and a white box appears in the middle of the screen. After that I can do nothing but quit the program. I have restarted and uninstalled and reinstalled the software. I have deleted my preferences so it would be a clean launch and none of that has made any difference.

Here are my system specs.

Mac Pro (Late 2013)

12-Core Intel Xeon E5

64GB RAM

Dual AMD FirePro D500 graphics cards.

12TB Promise Pegasus Array

Right now I am guessing I will have to uninstall and roll back to the last version.

Report · Apr 05, 2018

same here. after a chat with adobe i decide to downgrade and all now is fine.

Report · Apr 10, 2018

I was wondering if that was the best option for me as well. Might give that a go.

Report · Apr 24, 2018

Just experienced the same problem... and spent 3 hours with support with no result. opened The project with my laptop (old version) and worked a treat.

Report · Apr 25, 2018

Hi All,

The new patch of After Effects(15.1.1) fixed this issue & is live in Creative Cloud app. Please update and let us know the status.

Thanks,

Vidya