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Persistent black frame problem in After Effects

New Here ,
Oct 25, 2017 Oct 25, 2017

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For many videos now I have had a black frame problem in After Effects. Random black frames appearing in the preview window and export. As well as random frames from a different part of the video, although that is less frequent.

It seems like it would be a frame rate problem, but it still happens when frame rates are all matched. As I edit in Premiere and then export, which is then brought into After Effects. I also bring in separate videos in the an After Effects comp for B roll that will have the black frame problem, and the frame rate of those videos is not something I have control over. That is unless I exported a copy of the video from Premiere and changed the frame rate settings before export. This would be tedious to do, and there is no guarantee it would work.

But if this problem does not happen in Premiere it seems like it is a problem that can be fixed in After Effects. Regardless it seems like something that should be possible to fix.

Can Adobe fix this problem for future updates?

[Edit] I don't remember this problem until a fairly recent update, so it's a possible glitch of some change that happened. Which affirms this problem is unnecessary.

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LEGEND ,
Oct 25, 2017 Oct 25, 2017

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Well, the best you can do is to file a detailed bug report.  They don't refer to a  CC subscription as membership in the Adobe Unpaid Beta Tester Program for nothin', y'know.

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Adobe Employee ,
Nov 09, 2017 Nov 09, 2017

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Hi branker,

Are you using any GPU accelerated effects?

Thanks,

Kevin

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Explorer ,
May 10, 2018 May 10, 2018

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I have consistently had this exact same problem for many months now. It is VERY annoying and unprofessional to have in final videos.

It only affects my video file layers (the video file will go black for a single frame, but the other layers will not).
This happens in the project window, in the source window – even though the original file when played outside AE does not contain the black frame.

It is very common and seems to not be consistent when it will show up, but does so several times per video.

I have gotten on with Adobe customer support chat twice just tonight! Both times, they removed any third party plugins, cleared preferences, and caches. Both times the problem came back shortly after closing the chat.

I am on a 27" 5k iMac running latest osX and the lastest CC.

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Explorer ,
May 10, 2018 May 10, 2018

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Btw, I think when I just cleared my cache, it stopped showing the frames for a bit. Eventually, it comes back but at least its a temporary fix so you can render them out without any black frames.

My cache is 100GB btw.

Adobe, please fix this.

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Explorer ,
Aug 09, 2018 Aug 09, 2018

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This has been happening to me as well. iMac Pro, AE 15.1.2

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New Here ,
Sep 14, 2018 Sep 14, 2018

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I have been having the same issue recently a lot, it only just started to happen around the same time I was trying to fix GPU issues for other software. So im guessing its GPU related? Is this why you mentioned GPU?Constantly clear cache and then hit CAPS before rendering to stop it from happening . SO annoying !!!!!!

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Explorer ,
Aug 21, 2018 Aug 21, 2018

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Now instead of a random black frame, I'm getting a distortion effect like an old TV.

@Adobe... any ideas? Any fixes?

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New Here ,
Dec 21, 2019 Dec 21, 2019

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i turned off GPU Acceleration (CUDA) to solve this and used mercury software only in the Project Settings
but what if i needed to use any gpu based effects ? is there a problem with my GPU then? i have RTX 2060 Super with a latest driver update, and this was happening on my old machine also with Gt610 so i think it's something with adobe?

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New Here ,
Feb 28, 2021 Feb 28, 2021

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I'm having the same problem now suddenly in 2021. first started to happen after some warings about running out of vram, but does not go away when rendering on mercury software only. I also have the RTX 2060 super and according to HW monitor i never even used more than 86 % of my vram. Super anoyed cause i can't finnish my project now.. 

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New Here ,
Jul 24, 2021 Jul 24, 2021

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LATEST

ive had this problem and what i did was right click composition settings then change the frame rate to a preset one 15. 29.7 or 60 whichever there.

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