• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Preview Screen is Black in After Effects 24.0.1

Community Beginner ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Hello 

 

I updated to After Effects 24.0.1 on my iMac the preview screen worked at first but then it went dark. I opened the same project on my MacBook Pro (M1 Max 2021 Sonoma 14.0). It worked fine this morning but now the preview is black aswell and it does not play. Dynamic link works fine and i can see the after effects files in premiere pro.

 

Cleared the Cache and deleted the old After Effects.

 

Any thoughts. I never changed any settings and it just went dark.

TOPICS
Dynamic link

Views

314

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 24, 2023 Oct 24, 2023

The file not found is looking for a temporary file. However the issues you're hitting all sound like issues being caused by Sonoma where file permissions seem to be variable in whether they are applied or not. We are continuing to investigate the Sonoma issues but they seem very much related to the OS and user permissions. 

Votes

Translate

Translate
Community Beginner ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

I just opened AE again and I could make a composition with Text and a solid. As soon I tried to save the file i get this Error. The number in the file name is generated by AE. I just wrote Test. I could not save the file in the end. WTF.Screenshot 2023-10-24 at 15.36.23.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

Update: I got it running again by erasing the dynamic link files in the PP file. This is really weird.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

The file not found is looking for a temporary file. However the issues you're hitting all sound like issues being caused by Sonoma where file permissions seem to be variable in whether they are applied or not. We are continuing to investigate the Sonoma issues but they seem very much related to the OS and user permissions. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

I am still trying to fix this. Two things i found out. After Effects 23.latest Version works fine. No Problem there. Another thing that was strange after the update to OS Sonoma 14. The permission on my ssd card changed to "You have custom access". Maybe that is a problem aswell. Davinci struggels with this too. I am partitioning the ssd to see if it works better after this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 27, 2024 Apr 27, 2024

Copy link to clipboard

Copied

Hi there,

 

Are you still having the issue? Let us know.
I am moving this thread from Bugs to Discussions for now.

Thanks,
Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

LATEST
Hello

No. All good.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines