Preview screen keeps going black

[Vaibhavi31542071r036]

My after effects screen keeps going black as soon as I start editing. The preview screen is already at the quarter setting and at half, purge being deleted every once in a while and it still isn't working. Please help me since my work is stuck and it needs to be solved at an urgent basis

[Vaibhavi31542071r036]

I can edit it for a little bit when I start the file again, but it still keeps going black. doesn't zoom out; doesn't show the edit; doesn't even render. the blue current time indicator also stops. there's a brief flicker on the indicator and the screen before it completely goes black.

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[Kartika Rawat]

Hi there!

Sorry about the issue. Can you share your system details (OS, CPU, RAM, GPU)? What type of media files (codec/ format, frame rate, frame size)? 

Let us know.

Thanks,

Kartika