Problems after 2015.3 update

[benh89702148]

Hi,

I've just updated to 2015.3 and have lost plugins and my entire scripts folder on account of 2015.3 being (what looks like) a standalone application i.e. my scripts and plugins reside in a previous folder: 'Adobe After Effects CC 2015'. The update is referencing: 'Adobe After Effects CC 2015.3'.

Is this right? How do I remedy it?

Thanks in advance.

[robertd69306378]

Me too. Crashes galore. Painful reinstalling plugins and display preferences. Audio playback is like molasses (and that's supposed to be a big selling point). Going back to the earlier version. Wake me up when they've released a usable version.

[jose luisp80954252]

This is really unfortunate. It is realy a problem for me to reinstall all my (not cheap) plugins. If there is an option to keep the old settings this shall be the standard option. Bad, bad bad.

[nicolasc42120698]

Hello,

Probably the first time I post here, being really pissed off by Adobe updates. Not only these are a bit messy (why installing in a new folder, instead of updating the current one ?! thanks for all the plugins to reinstall ...), but also this 2015.3 update somehow makes things really worse. We have workers here that can't open Illustrator normally now (forced to open .ai files through Bridge, since that doesn't work anymore with Windows Explorer).

Really, I'm wondering why we bother updating. Updates should make things work better, right ?

Really, really disappointed by Adobe

[asfdasa574]

Not happy about this update. I have to reinstall some plugins (sounds like not that big of a deal)

Not when you running towards the deadline (person who got all the serial numbers information is on holidays and I am working from home)

No Idea what I am going to do now

For everyone who think you can just copy them (you can, some of it, but NOT E3D or Misterhorse)

With this updated you created hours of extra work for me, FYI I am working over 70 hours a week at the moment, so thank you very much adobe!

[the_dudes]

Hi asfsadasa45. Don't update when working on a tight deadline. Simple as that. Then, you should know by now, that you've got the option to keep the current version, and finish your work there.

[asfdasa574]

Hey mate,

I thought it was very small bug fixing update, simple is that.

Ohhhhh well what you gona do.....

PS having a lot of problems with plugins after installation.

[HemDigi]

You did nothing other than screw over what appears to be thousands of professional designers!  You not only DID NOT save me, or anyone else, any install time, rather cost us very valuable time reinstalling all of our plugins, etc!  Thanks for nothing ADOBE!!   How about next time....  DON'T FIX IT, IF IT AIN'T BROKE, ya bunch of chuckleheads!! 

[vinzentbritz]

I couldn't teach my After Effects class today at UdK Berlin, since it was about AE plugins.

THANK YOU ADOBE!

[Szalam]

vinzentbritz wrote:

I couldn't teach my After Effects class today at UdK Berlin, since it was about AE plugins

Install them. You should be able to copy them from the CC 2015 folder into the CC 2015.3 folder.

[BD Bake]

Thanks for the warning at update, dicks.

[danw84]

Yeah, I too have the same problem. In the middle of the job and just found out that ALL of my plugins and scripts have been automatically deleted! It will take days to track down the original installers and I probably won't know what I'm missing until I hit a brick wall. Why the hell would the default option to be set to DELETE the previous version and ALL YOUR PLUGINS? Thanks Adobe,This is crazy!!!

[Roei Tzoref]

this "remove previous versions" as default is such a big mistake. I can't imagine why would they do that - this has caused so many problems to so many users and this feature has been there since 2013 and still nothing has changed. somebody at Adobe's marketing probably thinks this is still a good idea. wish we got some sort of explanation as to why is this still there by default when the forums are filled with complaints about this. if someone has a thread that has some sort of response from Adobe - please share.

[Szalam]

Roei Tzoref wrote:

this feature has been there since 2013 and still nothing has changed.

I think you meant since 2015. That's when it defaulted to removing older versions. (Which was a terrible time to do it because that's when the buggiest CC 2015 version of AE was released.)

Roei Tzoref wrote:

wish we got some sort of explanation as to why is this still there by default when the forums are filled with complaints about this. if someone has a thread that has some sort of response from Adobe - please share.

The forums were filled with complaints from people that their hard drives were being taken up when they "updated" to CC 2014 and it didn't simply update, but installed a new version alongside the old one. Someone at Adobe decided, "Fine, rather than telling them it's easy to remove the older version, we'll just do it for them."

This way is much worse, of course, but apparently the right people aren't hearing about it...

[Roei Tzoref]

thank you S for making this more clear. it seems that indeed Adobe changed the default behavior based on feedback:

Creative Cloud Delivering More Choice for Installations | Adobe Customer Care Team

so I guess the lesson here is - don't listen to us?

I think it's a flaw in the design and clarity of this application. I mean most of us are designers and with fair amount of knowledge in technical stuff and interface and many still missed it! to play for a second Adobe's advocate - the do write it in the main APP Update window what will happen. here:

I mean everybody can see that right? I am guessing this advanced option - if only it was OPEN by default like this:

many lives would be saved. I mean do we really need the advanced toggle here? just two options and there is room here. just a U.I designer/programmer at Adobe's offices thought - "hey, this is more elegant!" failing to realize that unprecedented number of users will be devastated, costing them millions of dollars probably (maybe I am exaggerating). If I was the U.I designer I would make it like this:

and the update is grayed out until you choose an option. this way the user is committed to a change.

[Szalam]

danw84 wrote:

Yeah, I too have the same problem. In the middle of the job and just found out that ALL of my plugins and scripts have been automatically deleted! It will take days to track down the original installers and I probably won't know what I'm missing until I hit a brick wall. Why the hell would the default option to be set to DELETE the previous version and ALL YOUR PLUGINS? Thanks Adobe,This is crazy!!!

It shouldn't delete your plugins and scripts. If it did that, something has gone wrong. Your plugins and scripts are still located in the CC 2015 folders where they were originally installed. In most cases, you can simply copy them from the CC 2015 folder to the respective CC 2025.3 folder without issue. That's what I did and I have had 0 problems.

[danw84]

Okay, I admit I freaked out and took to the forums too soon! My old plugins and script folder was saved Phew!!

But I totally agree with everyone that the UI design should be amended so that you have to opt in to delete previous versions.  As a freelancer who works on my own machine I am passing projects back and forth between work machines that are running previous versions so unless Adobe would like to make saved projects backwards compatible, many designers & animators need to run the past 2 or 3 versions just so they can share projects with studios who are on a different update cycle to them.

[Szalam]

danw84 wrote:

Okay, I admit I freaked out and took to the forums too soon! My old plugins and script folder was saved Phew!!

Hooray!

danw84 wrote:

As a freelancer who works on my own machine I am passing projects back and forth between work machines that are running previous versions so unless Adobe would like to make saved projects backwards compatible, many designers & animators need to run the past 2 or 3 versions just so they can share projects with studios who are on a different update cycle to them.

After Effects does exactly this. CC 2014, CC 2015, and CC 2015.3 can all use the same files without issue. You don't even need to "Save As" or do anything weird. When CC 2015 first came out, the AE team even suggested working in CC 2015 to take advantage of the faster interactivity and then opening that file and rendering in CC 2014 with multiprocessing (if your machine and project were configured such that multiprocessing would benefit [CC 2015.3 makes this less of a useful workflow in some cases since it has GPU acceleration of some effects]).

If you want to use CC (version 12) for some reason, you can Save As CC from the newer versions of AE back to that. And if you want to work in CS6, you can open CC (version 12) and save back to CS6. And if you want to go back to CS5.5, you can open it in CS6 to save back to CS5.5! (You can still download CS6, CC, CC 2014, and CC 2015 from the Creative Cloud app too, if you wanted to.)

I wish Premiere would let you save back a version! It would solve a lot of problems they're having over in the Premiere forum.

Illustrator and Photoshop are even more compatible to back versions. You can still save back to pre version 8 in Illustrator!

[AaronWinters]

Similar issue.

I knew something was up when common tools like Pathfinder and Blob Brush started acting bizarrely. If the plumbing is moving around and all these apps are standalone, yet synced, I'm not surprised there're problems.:

In the Library > Application Support > Adobe folder I have subfolders for what looks like everything from AIR to XD, except Illustrator. It uses assets stored under Applications instead. I needed to import a custom SVG Filter since the default list no longer loads. The default file I could have used isn't in Presets where you'd expect it, but buried under Support Files > Resources > en_US. I'm still not sure why it doesn't load, or where to store my own now that I've made it.

My custom script crashed the app 3 times. Nowhere in the documentation is it mentioned what format the filter should be beyond SVG. (ie use < svg > or can I just go straight to < filter >? Does it need an XML dec, etc?) Adobe posting their marketing materials-as-documentation has been a constant bummer for years. 😕

In both cases, multiple searches later and no real answer so hopefully someone has some insight?