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Program lag and crash

New Here ,
Mar 08, 2024 Mar 08, 2024

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Hello, my device is a notebook and has an 11th generation i7 processor, RTX 3070 GPU and 16 GB RAM. After tracking a 30-second video in After Effects program via MOCHA, when I want to apply Stroke and Fill effects, the program lags and crashes. 

- Updated all of my drivers, NVIDIA and Intel

- Purged all of my preferences, cache, etc

I also have 14GB of the 16GB RAM dedicated to After Effects under preferences.

what should I do? Thanks

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Error or problem , Freeze or hang

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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If Mocha has a crash, you try to update the program below. Mocha Pro 2024 was just released. You also check the access speed of disk. Do you use a M.2 Gen4 type at least?

 

https://borisfx.com/downloads/?product=mocha&host=adobe

 

 

 

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New Here ,
Mar 20, 2024 Mar 20, 2024

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Thank you, yes I am using M2 ssd and I increased my ram capacity from 16gb to 32gb. But unfortunately my problem still persists. I'm using the latest version of After Effects and beta versions. When I add fill and stroke to the mocha effect, the program freezes/crashes.

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