"Keyboard Shotcuts" missing from the menu

[fabio.gif]

Hi all!

I'm facing a After Effects weird behaviour. In the Edit drop menu the item "Keyboard shortcuts" is missing.

Any idea about why is it happened?

Thank you

After Effects 2017 14.2.1 on Mac

[Omar.Fathy]

Try to reset your application.

1. Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
2. A dialog box launches asking you if you want to delete your preferences file. Click OK.
3. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

[fabio.gif]

I tried both the way. I'm getting mad and confused, I've never seen a menu entry disappearing this way. Beyond the usual unexpected graying out

[Roland Kahlenberg · Accepted solution]

AE's Keyboard Visualizer is only available in AE CC 2018 and newer.