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Refresh Disabled Error

New Here ,
Nov 30, 2018 Nov 30, 2018

Hi,

About three days ago, whilst using After Effects CC 2018, I got the error message 'Refresh Disabled (release Caps Lock to refresh view)'. I often get this message when I do in fact have the Caps Lock button on, however, this time around Caps Lock was not on and I was simply trying to scale an image. I assumed it was just a glitch so I double pressed the Caps Lock button and it disappeared, when I scaled the image again, it happened again. It kept on doing this for anything I do. This has happened to me before, however I simply restarted after effects and it started working normally again. I tried restarting the software again and it still didn't work, I then shut down my laptop, left it for an hour or so, and then restarted after effects, however, still no luck. I read some other forums and most of them said to simply uninstall and reinstall after effects, so I did that, however, the issue still didn't fix itself. I then updated after effects, the issue didn't resolve. I have tried everything I can think of doing. I have also tried using all After Effects CC 2017, After Effects CC 2018, and After Effects CC 2019.

I am currently using After Effects CC 2019 Version 16.0.0.

Computer System Info:

macOS Sierra

Version 10.12.6

MacBook Air (13-inch, Early 2015)

Processor: 1.6 GHz Intel Core i5

Memory: 8 GB 1600 MHz DDR3

Startup Disk: Macintosh HD

Graphics: Intel HD Graphics 6000 1536 MB

Thanks,

Ella

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Community Expert ,
Dec 01, 2018 Dec 01, 2018
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