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1

remote support customer Client cannot be removed

Participant ,
Mar 24, 2022 Mar 24, 2022

In January I required adobe to access my Mac via the remote support customer Client. Upon exit, the program stayed on my computer. I cannot get rid of this program. When I restart the computer I always get a popup saying the remote support customer Client .dmg file cannot be found. The crest shows up in my tool bar and i have to force quit it to close it.

I cannot restart my computer or shut it down without making sure this is force quit first. 
I just spent half an hour with adobe support and they had nothing to offer except. Force quit the program.

 

Does anyone know how I can get rid of this stupid remote access program? I have done all the steps suggested on their help pages and nothing works. It's like a fricken STD at this point.

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correct answers 1 Correct answer

Community Beginner , Mar 28, 2022 Mar 28, 2022

Hi - frustrating....... the app is there somewhere.....I do not remember what the name was on the folder it was in but I think something with .com and a bunch of numbers. It is invisible and probably in the Apps folder - dont remeber if it was in the general Apps folder on the one in the System folder. I am not sure it is searchable even if you can see the invisable files. Again - remove it from the dock and then try again to find it and trash it - and empty the trash. As its reemerging when you

...
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New Here ,
Oct 03, 2024 Oct 03, 2024

To follow up on beijer's post... Go to your Applications folder. Use the keyboard shortcut "Command+Shift+.(period)" to show hidden files. On my system it was called ".com.bomgar.scc.66F864E3". Move to trash and wonder why Adobe makes that program hidden...

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New Here ,
Mar 19, 2025 Mar 19, 2025

After at least a year, I was able to get this off of my computer and now it runs like a top.  I spent a year frustrated with spinning cursors and restarts.

R Forester
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New Here ,
Mar 19, 2025 Mar 19, 2025
LATEST

Adobe do better.

 

R Forester
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