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Screen goes black when I move my mouse

Community Beginner ,
Apr 05, 2023 Apr 05, 2023

When I first open a project, depending on the project weight my monitor goes black for a second whenever I move my cursor. I can't find a solution to this problem for over a month now.

TOPICS
Crash , Performance
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correct answers 1 Correct answer

New Here , Oct 17, 2023 Oct 17, 2023

update,

I just updated my GPU driver and now it work fine

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Adobe Employee ,
May 02, 2023 May 02, 2023

Hi Ã§aÄŸatay berkk,

 

Apologies for the inconvenience.

Are you still experiencing the issue? If so, could you please share your system specifications (CPU, GPU, RAM, OS version)? Additionally, providing a screenshot or screen recording of the problem would be quite helpful.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Oct 17, 2023 Oct 17, 2023

Hello I'm having the same issue so i'll answer on my end.

I have a i7 9700KF, a GTX 1660 Super, 24Go of RAM, on the lastest version of Win11

I tried reccording it but the screen going black doesn't show in the video, where everything looks fine.

Also it seems to happen only when my mouse hover over the tab with all the layers and compositions at the bottom

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New Here ,
Oct 17, 2023 Oct 17, 2023
LATEST

update,

I just updated my GPU driver and now it work fine

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