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Strange AE 2020 Crashes

Explorer ,
Nov 07, 2019 Nov 07, 2019

Been having problems since I updated to the new AE 2020. Just tried to open a Crash File it created on the first crash and it basically was dead, could not click or highlight on anything. I went to quit and got this:

Last log message was: <140735680414592> <Scripting> <5> Executing startup/shutdown script at: /Applications/Adobe After Effects 2020/Scripts/Shutdown/About the Shutdown folder.txt.

Generating crash log, which may take a few minutes.

 

Before that when trying to create a new composition, I got this one:

A copy of your project was saved at: /Users/Lee K/Documents/After Effects Crash.aep.

Last log message was: <140735680414592> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D.

Generating crash log, which may take a few minutes.

 

Running:

After Effects 2020

High Sierra 10.13.6
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.26 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 8 MB
Memory: 52 GB
Boot ROM Version: MP51.0089.B00
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

Hi LKabilyo,

 

Sorry to hear about the issue. Would you mind sharing more information:

  • Are you having this issue when you create a new file?
  • Are you having this issue with old projects?
  • Have you tried resetting the preferences of After Effects? If not, please try resetting the After Effects preferences.

Let us know if  it helps.

 

Thanks,

NKush

 

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New Here ,
Nov 28, 2019 Nov 28, 2019

Hi there,

 

I have been having the same problem whenever I use 2020.

Whatever program I am working on After effects crashes after a few minutes - the longest that I can work without a crash is about 30 minutes.

 

I have been reverting back to the 2019 for now.

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Community Beginner ,
Jan 22, 2020 Jan 22, 2020
LATEST
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Enthusiast ,
Nov 19, 2019 Nov 19, 2019

More or less the same here.

-AE is unreponsive when a project is loaded.

-In a new project, creating a Comp only flashes a white rectangle (probably where a dialog should appear).

-Sometime it crashes with the Startup/Shutdown script error.

 

I  am on High Sierra too.

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New Here ,
Nov 28, 2019 Nov 28, 2019

The Same here After effect crashes suddenly i don't know why no thing heavy to do it could crash while exporting 

p,s both premiere and after effect take the same action they crashes a lot  

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