Tiny (20x11) frame in render queue when comp size is 1920x1080

[mkbrangan]

When I send a frame to the Render Queue (S+Ctrl+Alt default key shortcut), the frame is rendering at 20x11 pixels. The comp is set to 1920x1080 px. If I select Resize in the Output Module Settings, it does scale up - but from 20x11. So a large blurry result is the best I can do.

I've updated After Effects. This was happening in version 23.6.2, so I updated to version 24.1 and that setting is still there for rendering a single frame.

I can send the full timeline to be rendered, then set the comp to only 1 frame long, but that's tedious if I want to pull out multiple frames from the comp.

Probably unrelated, but After Effects for the past couple of versions, at least since 2022 has been crashing frequently. I deal with a crash about every 40 minutes. Ae often cannot save to the file, so I will hit S+Ctrl multiple times before it doesnt send an error. Does not seem to change if I update Ae. Not having this issue with any other Adobe apps - at least not to this degree. After Effects also seems to be struggling with too many shapes and layers - also to a degree I do not see in Ps or Ai. The newer updated versions really really seem to be buggy all over. I'd love to have back the older versions, but the Cloud install queue only goes back so far.

[mkbrangan]

My OS is Windows 10 Home, version 10.0.19045

[jenkmeister]

Check your render settings dialog from the Render Queue item. I'm guessing that you've got a custom Resolution set in that dialog which is causing the 20x11 output. 

As to your crashes, we'd need details to help. If you get a crash, please submit the crash dialog that appears and put your email address in it. That way we can match it up and try to help you out. The newer versions have some of the lowest crash rates in the history of AE and most crashes today are related to hardware/drivers or plugins so likely something specific to your machine configuration (both software and hardware).

[mkbrangan]

ok! thank you that set me on the path. the render settings we off of 'best' and now it's able to be resized.

I have no idea how that got changed. I use render setting templates and need to figure out how to get that baked in so I don't have to fuss with it.

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I no longer get the dialogue for crash reports - i may have turned it off a hundred crashes ago. i'll go see if i can turn it on. you can understand that after an hour of work disappears like a flash of nitrocellulose, filling in a report is not a high priority for my emotional state. The auto save frequently doesn't work and sometimes seems to cause the crash because it doesn't know how to save the file. I'll see if i can grab and example of that warning box to show ya.

[nishu_kush]

I'll move your post to the Discussions board while we await your information.

Thanks,

Nishu