Copy link to clipboard
Copied
Before purchasing, I wanted to do some of the free trials that are offered. I opened the installer, signed into my account, and began installing but it has been at 0% for over 30 minutes and still says "calculating time remaining". I am not sure what the issue could be...can someone help me?
For reference: I am using a mac that is connected to the internet
Copy link to clipboard
Copied
We can't know. Sorry, but throwing around generics like "I'm using a Mac." is of no use to anyone. Exact technical info is required such as what Mac, what version of OSX and how you even connect to the Internet.
Mylenium
Copy link to clipboard
Copied
Hello,
Have you connected Internet by Wi-Fi or Ethernet cable? Wi-Fi is not fast enough. The downloading time is long. Time-out might happen. You try a cable connection.
Copy link to clipboard
Copied
Hi narissakelliher,
Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.
Thanks,
Kevin