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Trouble Installing After Effects

New Here ,
Sep 16, 2017 Sep 16, 2017

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Before purchasing, I wanted to do some of the free trials that are offered. I opened the installer, signed into my account, and began installing but it has been at 0% for over 30 minutes and still says "calculating time remaining". I am not sure what the issue could be...can someone help me?

For reference: I am using a mac that is connected to the internet

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LEGEND ,
Sep 17, 2017 Sep 17, 2017

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We can't know. Sorry, but throwing around generics like "I'm using a Mac." is of no use to anyone. Exact technical info is required such as what Mac, what version of OSX and how you even connect to the Internet.

Mylenium

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Community Expert ,
Sep 19, 2017 Sep 19, 2017

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Hello,

Have you connected Internet by Wi-Fi or Ethernet cable? Wi-Fi is not fast enough. The downloading time is long. Time-out might happen. You try a cable connection.

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Adobe Employee ,
Oct 04, 2017 Oct 04, 2017

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Hi narissakelliher,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

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