Undo doesn't affect preview

[ewaw44477710]

Adobe After Effects 2015.0.1 - ver. 13.5.1.48, so it's up to date.

Issue is as it follows:

While making anything in a composition -w hen I hit crtl+z (or choose undo from menu-edit) it does work - technically - but there is some preview problem. For example:

I make a solid square, then i move it to right, and again, and again. So we have 4 steps (create, move, move, move). So let's say I'm on the last step and the square is on the right. Then i hit undo. What I get is... the layer is still in the same position, but bounding box actually goes back to the step 3 (correct reaction!).

So while undoing, the visual material stays at it's place, and a bounding box moves as it should.

Please, help as soon as possible.
Adrian

[Szalam]

Tychof wrote:

i just animated a simple solid with two keyframes, added a third keyframe in the middle, shifting the layer up and immediatly undid it. Without a third keyframe it's still animating the change i undid. And i didn't even preview the animation at all.

I had (very occasional) undo problems on 13.5, but ever since I started using 13.6 I have had 0 issues. I just tested this exact same scenario and it behaved with no problems. There is something going on with all y'all's machines that isn't happening on mine. This is probably why 13.6 got released with this bug; it doesn't happen on all machines. It might not even happen on most machines. You folks are the lucky ones!

Seriously though, I wonder what the difference is between machines with and without this problem. All I can suggest is filing bug reports with as much detail as possible AND share on these forums with as much detail as possible and hopefully somebody will eventually figure this out!

[dh91]

I wish I knew what the link is..

My workstation at home and at work are both running Windows 7, but the processors (4 vs 6 core i7), video card (Quadro k4000 vs GTX 970), even the SSD's for media cache are different.

I need to do more testing, but I might have noticed this occurring more using the plugins Element and Particular. 

[dh91]

After further testing, this doesn't seem to be just an undo issue.

A composition I am working in right now uses the plugin Element. That plugin is using a layer as a custom texture, and that layer is a precomposed comp. Right now when I attempt to adjust the texture in it's comp. It does NOT update inside of Element unless I either dump the cache, or change the resolution of the preview.

[picenilllo]

I've been experiencing the same issue, since the very first 2015 update, I've learned to keep working like this because I am just to lazy to uninstall 2015 and reinstall 2014,  so when I encounter this issue I always save, close project and reopen recent project.  hahaha I know is stupid but I just manage to work like this, in other occasions in order to see the undo change I move the position of the object one frame and then put it back and immediately notice the undo.  So, i know this is something we don't have to do, but I recommend all of those that encounter these problems is that part of your profession or what ever you do for a living is to solve problems (specially for an editor or animator or Mographer) and do whatever you have to do and find a way to get the "work done"..instead of winning and blaming or everybody else.    Peace!

win7

quadrok4000

32gram

[Szalam]

picenilllo wrote:

I am just to lazy to uninstall 2015 and reinstall 2014,

You don't have to uninstall CC 2015 to install CC 2014. The two co-exist quite nicely together. In fact, the AE team recommends it! keeping previous versions installed when installing CC 2015 applications

So, really, it's as simple as clicking a couple of buttons to install an older version. Instructions here: http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-adobe-apps-i...

picenilllo wrote:

I've been experiencing the same issue, since the very first 2015 update,

Like Scztt says, consider updating to 13.6. I had intermittent issues with undo/cache issues in CC 2015 until 13.6 and now those problems are all gone for me.

[picenilllo]

Great, thanks!

[chelloiacovone]

This problem started happening after the recent update ( 13.6.0.165), purging cache does the trick, but it slows down production quite a bunch, please fix this ASAP!

[scztt-ae]

If you're seeing this in 13.5, please try upgrading to 13.6.

For those experiencing this in 13.6, please try:

1. Turn on logging (Help -> Enable Logging) (requires an app restart)

2. Using the simplest set of steps you can, get into the preview-not-updating-after-undo state.

3. Once you're in the state, make a copy of the log file (Help -> Reveal Logging File). This should ensure the last things in the log are hopefully the things you did just before the problem occurred....

4. Either post the saved log here (via Pastebin.com ‌‌/ Dropbox), or send via a bug report Feature Request/Bug Report Form‌ with a DETAILED report of the steps you took to get there (this is critical, as we'll have to narrow exactly which project change is causing things to get out of sync!)

Also, in cases where you are no longer seeing updates, please check the CPU usage of AE in your Activity|Resource Monitor - it's possible that what looks like preview not updating may in fact be AE cranking on a slow frame in the background.

And finally - in 13.6 (though not in 13.5), purge should potentially fix bugs in this family. If you're seeing this in 13.6 and purging memory + cache does NOT fix the preview, please call that out explicitly, as it might be a slightly different problem.

[dhoene]

Submitted a bug report as well, but am having the same issue that only purging the memory/cache refreshes the preview with any updates tot the timeline.  I'm trying to get work done, so I can't restart my project, but I am working with 4k (screen capture) footage in a 1080p timeline to show a web interface, but things like deleting all layers from the timeline doesn't update the preview window without the purge, so it's frustrating.

[jb1234]

Okay, so I totally uninstalled After Effects and reinstalled from scratch from the desktop Creative Cloud app (back to the latest update), and now undo is working correctly. Maybe the update process is borking something, and reinstalling fresh fixes it? I'd suggest to give it a try, as it worked for me.

[jb1234]

Spoke too soon. After using AE for about 30 minutes, the problem is back. What in the world.

[scztt-ae]

A bad installation, hardware, local machine configuration details are very unlikely to be the cause of a problem like this - so don't psych yourselves out too much on that front. The bug in question is most likely related to some particular kind of change, or combination of changes, to the project - and may be happening intermittently. The most useful details would be -- how were you modifying the project just before the problem appeared (for example - I was using the clone brush, I pasted a layer and then undo'd, etc).

[jb1234]

All I have to do is create a new project, draw out a rectangle shape object, move its position, hit undo. Shape doesn't move back to where it started, but bounding box does. Cache purge updates its position, but another move/undo takes it back to square 1.

[Szalam]

scztt-ae wrote:

A bad installation, hardware, local machine configuration details are very unlikely to be the cause of a problem like this - so don't psych yourselves out too much on that front.

That's good to know.

scztt-ae wrote:

The most useful details would be -- how were you modifying the project just before the problem appeared (for example - I was using the clone brush, I pasted a layer and then undo'd, etc).

Tychof said,

I just animated a simple solid with two keyframes, added a third keyframe in the middle, shifting the layer up and immediatly undid it. Without a third keyframe it's still animating the change i undid. And i didn't even preview the animation at all.

That seems as basic as you can get! I tried this on my machine and the undo behaved itself, so you're thinking something that happened prior to this action might have caused Tychof's issue?

I guess those log files you asked for along with our explanations are the best thing we can do right now if we experience this issue, but I know it's got to be frustrating for those left waiting!

[andy-mrio]

I can reproduce the issue every time:

1) Workstation fresh boot (genuine Windows 10 64bit, machine is updated and have no problems with other software. Only CC is installed along suitcase fusion and some AE purchased plugins)

2) Open AE 13.6

3) New project

4) New comp

5) Create a simple rectangular shape

6) Add a position keyframe (A)

6) Go 1 second forward in timeline, drag the rectangle in a different position. Keyframe B is created.

7) Undo

Result: preview is stuck, movement still present even if (with the undo) the B keyframe disappeared.

To see the correct preview (static square on frame 1 with only A keyframe) I have to purge memory.

As a note, the bounding box goes back to the correct position.

[cschodt48]

I had the problem in 13.5, and it's persisted in 13.6. The one thing I can think of is that I have a custom location set for the cache (to a dedicated SSD), but switching back to default didn't fix anything.

It's only happened in some projects, not all, but once it starts happening, nothing, even copying to a new project, seems to fix it.  Clearing the cache will get me ONE action that will undo, and it happens to every almost every single action I do (moving layers, editing any keyframe-able value, shy/unshy layers, change duration, etc)

Oh, and in the projects were undo IS working, After Effects just now hard-crashes about 1 in 3 times I try to preview something. Yay!

[jefferzombie]

Same problem here!
The "end of the month"...really?

[guavemotion]

We got a solution for this which works for us at the moment.

We had the same problems on various windows 10 stations.

Try to open after effects with the option "run/open as Administrator". This option appears when making a right click on the program icon.

[andy-mrio]

Seems that your workaround it's working.

Did again a simple test and now undo seems to be correct.

I'll confirm later as I approach another project in which I had the undo issues.

Thanks!!

[kaih89522331]

I use windows 7 and unfortunately this method doesn´t work on my machine...

[{KMS}]

I'm on Windows 8.1, unfortunately the run as administrator fix doesn't work for me. 

[Scrim]

I just rolled back to the previous version and then reinstalled the update, seems to have fixed all the problems for now, still testing though!

[Todd_Kopriva]

We are very keen to isolate the causes of these issues. We have a couple of engineers visiting someone having this problem tomorrow so that they can debug the issue.

Please, submit detailed bug reports here:

http://adobe.ly/ReportBug

If you provide your contact information, we'll be reaching out to some of you.

The issue is that the information held by the render thread is getting out of synch with the information held by the UI thread. This kind of problem can be worked around by either restarting the application or purging the caches---either of which forces a re-synchronization of these sets of information.

[cschodt48]

Running as an administrator doesn't seem to help for me.

Just submitted a bug report with a log file and screen capture of the issue. I'm in the Bay Area if you've got engineers who want to come poke at my project.

[edallpo]

Same issue,

runing AE as administrator is a "working" workaround for me too.